Front Office Bellperson PM Shift

SWISSOTEL; Chicago (IL); On-site; USD 30,000 - 35,000; Full time

Job summary

A leading hotel in Chicago is seeking a Guest Service Ambassador to create memorable experiences for guests. Your friendly personality and dedication to service will ensure guests feel welcomed and valued upon their arrival. The role includes physical tasks and excellent communication with both guests and colleagues. Join our team and be part of a culture that appreciates and supports staff growth and well-being.

Benefits

Employee Benefit Card

Learning & Development programs

Comprehensive Benefit Package

Qualifications

• Experience in customer service is a plus.
• Ability to work any assigned shift, including holidays.
• Highly responsible and reliable individual.

Responsibilities

• Provide warm, engaging service to all guests.
• Assist with luggage loading and unloading.
• Deliver messages and items in a timely manner.

Skills

Service oriented

Communication

Interpersonal skills

Problem solving

Job description

Job Description

WHAT YOU WILL BE DOING:

A smile and warm greeting is what our Guests will receive when staying at Swissôtel Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel. You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.

Always willing to lend a helping hand with a smile, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

• Consistently offer professional, friendly and engaging service
• Open car doors for arriving and departing guests while greeting them warmly
• Assist with the loading and unloading of luggage to and from guest vehicles
• Assist guests regarding hotel facilities in an informative and helpful way
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Constant lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Frequent lifting and carrying more than 50 lbs
• Frequent ascending or descending ladders, stairs and ramps

Qualifications:
Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings. ****
• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

WHAT IS IN IT FOR YOU:

• This is a Tipped Position
• Position Hourly Rate: $15.45 plus tips
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  • Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.