Front Office Associate

RAYUS Radiology; Saint Peters (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

PTO and holidays

Job summary

RAYUS Radiology in Saint Peters, MO seeks a Front Office Associate to greet, register and assist patients, answer calls, and schedule imaging appointments. You will coordinate with referring professionals in a warm, professional manner.

This full-time role (40 hours/week) runs Monday–Friday 12:30pm–9:00pm with rotational Saturdays. Ideal candidates have a High School diploma, 1 year of customer service, and MS Office familiarity; healthcare office experience is a plus.

Qualifications

• High School Diploma, or equivalent.
• One year of Customer Service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Responsibilities

• Greet and register patients; process payments and copays as needed.
• Answer phones and route calls to Center Team Members.
• Act as liaison between imaging technologists and patients waiting for exams.
• Maintain front office lobby and organize supplies.
• Complete patient appointment confirmations and prep instructions.

Skills

Customer service

Phone etiquette

Communication

Education

High School Diploma

Tools

Outlook

Word

Teams

Excel

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full-time position working 40 hour per week; shifts are Monday through Friday, 12:30pm - 9:00pm with Rotational Saturdays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

1. Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

Required:

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including

• medical, dental and vision insurance
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance
• PTO and holiday pay
• many more

DailyPay implementation is contingent upon initial set-up period.