Front Office Associate (Full-time)

Hyatt Hotels Corporation; Chapel Hill (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel chain seeks a Front Office Associate to manage guest registration and enhance guest experiences. Ideal candidates will have strong communication and customer service skills, with a genuine desire to meet guest needs in a fast-paced environment. Flexible PM shifts and competitive hourly pay of $16 are offered, along with excellent benefits including room discounts and health insurance.

Benefits

12 Free room nights (after 90 days of service)

Medical, Prescription, Dental, and Vision Insurance after 30 days

401K with company match (after 1 year)

Paid Vacation and sick days

Paid Family Bonding Time and Adoption Assistance

Tuition Reimbursement

Employee Stock Purchase Plan

Discounts at various retailers

Qualifications

• Genuine desire to satisfy the needs of others in a fast-paced environment.
• Excellent customer service skills and business acumen.
• Availability for PM shift (3:00 p.m. - 11:00 p.m.) and weekends.

Responsibilities

• Responsible for the guest registration process and communication of hotel services.
• Process forms of payment and respond to guest inquiries.
• Act as the face of Hyatt as a Front Office Associate.

Skills

Customer service

Verbal communication

Written communication

Ability to stand for long periods

Job description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks pay off.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunities for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate. If you have experience working at other hotels as a front desk clerk or have an interest in hotel clerk jobs, we'd love to hear from you!

We offer excellent benefits:

• 12 Free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental, and Vision Insurance after 30 days of employment
• 401K with company match (after 1 year of service)
• Paid Vacation, sick days, new child leave, and personal days
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance (after 1 year of service)
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Hyatt associates work in an environment that demands exceptional performance but offers great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, we are ready for you.

At Hyatt, our guests select Hyatt because of our caring and attentive associates focused on providing efficient service and meaningful experiences.

Qualifications

• A genuine desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Excellent customer service skills and business acumen.
• Ability to stand for long periods.
• Ability to drive a shuttle.
• Hours will primarily be PM shift (3:00 p.m. - 11:00 p.m.), with weekend availability.
• Pay rate: $16.00/hour.

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click "Apply Now" and complete an application on the Hyatt Careers Site.

Available locations include:

• Hyatt Place Colorado Springs/Garden of the Gods | Colorado Springs, CO, US
• Hyatt Place Madison/Downtown | Madison, WI, US
• Hyatt Regency Chesapeake Bay Golf Resort, Spa, and Marina | Cambridge, MD, US

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