Front Office Associate

RAYUS Radiology; Richardson (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life and disability insurance

Tuition reimbursement

Adoption assistance

PTO and holiday pay

Job summary

RAYUS Radiology is seeking a Front Office Associate to join our team in Richardson, TX. This on-site role involves greeting patients, registering for imaging services, answering phones, and coordinating with clinicians to ensure smooth front-desk operations.

The position is full-time, Monday–Friday, 7:30am–4:00pm, with occasional weekends as needed. Ideal candidates have at least 1 year of customer service experience and proficiency with Microsoft Office.

Qualifications

• 1 year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Responsibilities

• Register patients and check in for imaging services; process payments and copays as needed.
• Answer phones and route calls to the appropriate team members.
• Coordinate with imaging technologists and patients regarding scanner status and appointments.
• Verify patient information and maintain organization of the front office area.
• Schedule referrals, enter orders, and maintain referring physician database.

Skills

Customer Service

MS Office

Typing

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full-time position working Monday-Friday from 7:30am-4:00pm; occasional weekends as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

• Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
• Answer phones and handles calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Schedule referrals and ensures proper authorizations are obtained
• Process requests for image orders and CDs from both the referring physicians and patients
• Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

• Verify patient's insurance coverage
• Pre-certify all patient exams with the patient's insurance company
• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

Remote Position

No

Status

Full-time

Requirements

Required:

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including:

• medical, dental and vision insurance
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance
• PTO and holiday pay and many more!

DailyPay implementation is contingent upon initial set-up period.

EEO is the Law

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