Front Office Associate

RAYUS Radiology; Portland (ME); Hybrid; USD 25,000 - 32,000; Full time

Job summary

RAYUS Radiology is seeking a Front Office Associate to join our team. You will greet and register patients, answer phones, and schedule imaging services with a cheerful, professional demeanor. This full-time role includes processing payments, coordinating referrals, and assisting with insurance verifications.

The position requires a high school diploma and at least one year of customer service experience; familiarity with Microsoft Office is expected. Day shift is 2:00pm–10:00pm, Monday–Friday.

Qualifications

• Minimum one year of customer service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Teams, Excel).
• High school diploma or equivalent required.

Responsibilities

• Greet and check-in patients; process payments and co-pays as needed.
• Answer phones and direct calls to appropriate team members.
• Register patients in the system and coordinate scheduling for imaging services.
• Verify insurance coverage and assist with necessary pre-authorizations.

Skills

Customer service

Typing

Computer systems

Education

High School Diploma

Tools

Outlook

Word

Teams

Excel

Microsoft Office Suite

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a full-time position working 40 hours per week. Shifts are Monday-Friday from 2:00pm-10:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

• Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
• Answer phones and handles calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Schedule referrals and ensures proper authorizations are obtained
• Process requests for image orders and CDs from both the referring physicians and patients
• Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

• Verify patient's insurance coverage
• Pre-certify all patient exams with the patient's insurance company
• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

The pay range for this position is $18.00- $23.00 based on direct and relevant experience.

Remote Position

No

Status

Full-time

Requirements

Required:

• High School Diploma, or equivalent
• One (1) year of Customer Service experience
• Proficient in using computer systems and typing
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including

• medical, dental and vision insurance
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance
• PTO and holiday pay
• many more!

DailyPay implementation is contingent upon initial set-up period.

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