Front Office Associate

RAYUS Radiology; Milton (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Associate to enhance patient experience and streamline operations. This role involves greeting patients, managing appointments, and ensuring smooth communication with healthcare professionals. Join a team dedicated to clinical excellence and patient care.

Qualifications

• 1-2 years customer service experience required.
• Proficient with computer systems and typing.

Responsibilities

• Greets and checks-in patients, processes payments, and answers phones.
• Verifies insurance and handles release requests.
• Schedules referrals and maintains database.

Skills

Customer Service

Bilingual

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Job Summary

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

Essential Duties And Responsibilities

1. Registration (55%): Greets and checks-in patients, registers demographic info, processes payments, answers phones, relays messages, maintains lobby, orders supplies, completes confirmation calls, faxes reports.
2. Insurance (20%): Verifies insurance, pre-certifies exams, obtains authorizations, handles release requests.
3. Scheduling (20%): Arranges transportation, enters exam orders, verifies matches, schedules referrals, processes image requests, maintains database.
4. Other duties (5%): Performs additional tasks as assigned.

Position Details

Remote Position: No

Status: Full-time

Requirements

Required

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• 1-2 years customer service experience
• Proficient with computer systems and typing

Preferred

• Previous medical office experience
• Medical terminology and office background
• Insurance knowledge
• Bilingual

Join RAYUS Radiology and be part of a team committed to delivering clinical excellence and superior patient care. We are an EO Employer/Vets/Disabled.