Front Office Associate

Insight Global; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Insight Global is seeking a Document Clerk in Jacksonville, Florida. The role involves prepping mortgage loan documents and performing repetitive administrative tasks, requiring attention to detail and strong communication skills. The ideal candidate should be comfortable with Excel and able to handle various requests from financial institutions.

This position supports a team of about 20, ensuring that requests are accurately processed and routed. This role is essential for maintaining the efficiency of the collateral release process.

Qualifications

• Experience with basic Excel.
• Great communication skills and work ethic.
• Ability to handle repetitive tasks and meet daily deadlines.

Responsibilities

• Prep physical files of mortgage loan documents.
• Monitor shared email inboxes and intake external requests.
• Validate request forms and communicate across sites.

Skills

Basic Excel

Great communication

Strong attention to detail

Ability to meet deadlines

Job description

The Document Clerk will be responsible for prepping physical files of mortgage loan documents. This includes document deconstruction and reconstruction projects. The tasks can vary from labeling, taking out staples, confirming accuracy, and various administrative work. The volumes may vary depending on the request, project, or task assigned. There is potential for cross-training across departments but this role involves repetitive work and ability to meet daily deadlines. The ideal candidate has experience with basic Excel, great communication, work ethic, and comfortable with repetitive tasks.

The Research Clerk is part of the Customer Request Team and supports the Pending Release unit, which serves as the starting point of the collateral release process across all sites. This role works within a team of approximately 20 people and is responsible for monitoring shared email inboxes and intaking external requests from financial institutions to release loan and collateral files. The Research Clerk validates request forms and requester authorization, completes required system tasks, saves backups, and communicates across sites to ensure requests are routed correctly for processing. Daily volume averages around 20 emails per person, with processing times ranging from 5–10 minutes for simple, single‑loan requests to up to an hour for complex requests involving large batches or incomplete documentation. Strong attention to detail, professional written communication, and consistent customer service are essential to successfully filter requests and support downstream teams.