Front Office Associate

DECA Dental Group; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits for employee and 가족

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to deliver exceptional care and support to patients and the dental team. You will receive training and tools to advance your career while contributing to community health and well-being.

You will welcome guests, manage schedules, handle financial discussions, and maintain an orderly, inviting office environment, with travel to new DeNovo offices as needed.

Qualifications

• Welcoming attitude and positive demeanor.
• Excellent communication and customer service skills.
• Passion for serving guests with care.
• Travel to new acquired DeNovo offices may be required.

Responsibilities

• Greet guests warmly and be the go-to contact.
• Deliver outstanding customer service and ensure a positive guest experience.
• Manage appointment confirmations and adjust schedules as needed.
• Explain financial agreements clearly to guests.
• Keep the office organized, inviting, and pleasant for guests and staff.
• Assist with additional tasks to support the office and team.

Skills

Customer service

Communication

Guest relations

Travel for DeNovo Offices

Job description

Front Office Associate - Join us and be part of a culture where your smile truly matters.

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of the people you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensure each guest has a positive experience
• Efficiently manage appointment confirmations and adjust schedules to keep things running smoothly
• Coordinate financial agreements and ensure clarity for guests
• Maintain a clear, organized, and inviting office environment for both the guests and team members
• Assist with other tasks as needed to support the office and team

What do you need to have to be a part of our team?

• A welcoming smile and positive attitude that makes every guests feel at home
• Exceptional communication and customer service skills to foster strong connections with guests
• A passion for serving and engaging with guests, ensuring their needs are met with care
• DeNovo Offices: New acquired offices may require travel.

Why You’ll Love It Here

• Medical insurance.
• Discounted dental benefits for the employee, their spouse, and dependent children.
• Paid holidays.
• Paid Time Off (PTO).
• 401K.
• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.