Front Office Associate

DECA Dental Group; Federal Way (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to welcome guests, coordinate appointments, and support the dental team. You’ll deliver friendly, professional service and help create a positive experience for patients and staff.

In this role you’ll manage appointment confirmations, discuss financials with guests, and maintain an organized front desk. The position offers a collaborative culture and opportunities to grow within a fast‑growing dental group.

Qualifications

• Welcoming, friendly demeanor with guests.
• Strong communication and customer service skills.
• Ability to engage with guests and meet their needs with care.

Responsibilities

• Welcome guests and be the first point of contact.
• Deliver outstanding customer service and ensure a positive experience.
• Manage appointment confirmations and adjust schedules as needed.
• Coordinate financial discussions and ensure clarity for guests.
• Maintain an organized and inviting front desk environment.
• Support the office and team as needed.

Skills

Welcoming smile

Exceptional communication

Customer service

Guest engagement

Job description

Front Office Associate - Join us and be part of a culture where your smile truly matters.

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of the people you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensure each guest has a positive experience
• Efficiently manage appointment confirmations and adjust schedules to keep things running smoothly
• Coordinate financial agreements and ensure clarity for guests
• Maintain a clear, organized, and inviting office environment for both the guests and team members
• Assist with other tasks as needed to support the office and team

What do you need to have to be a part of our team?

• A welcoming smile and positive attitude that makes every guests feel at home
• Exceptional communication and customer service skills to foster strong connections with guests
• A passion for serving and engaging with guests, ensuring their needs are met with care
• DeNovo Offices: New acquired offices may require travel.

Why You’ll Love It Here

• Medical insurance.
• Discounted dental benefits for the employee, their spouse, and dependent children.
• Paid holidays.
• Paid Time Off (PTO).
• 401K.
• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.