Front Office Associate

Ideal-Dental; Hope Mills (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits for employee and fam

Paid holidays

PTO

401K

Employee scholarship

Job summary

Ideal Dental in Hope Mills, NC is seeking a Front Office Associate to deliver exceptional care and support to patients and dental staff. You will be equipped with training, tools, and resources to advance your career while making a real difference in the lives of those you serve.

You’ll help create beautiful smiles and contribute to the health of the community, with responsibilities ranging from greeting clients to scheduling and coordinating financial agreements.

Qualifications

• Welcoming smile and positive attitude to make guests feel at home.
• Exceptional communication and customer service skills to foster connections with guests.
• A passion for serving and engaging with guests, ensuring needs are met with care.
• DeNovo Offices may require travel.

Responsibilities

• Welcome guests with a warm, friendly first impression as their go-to point of contact.
• Deliver outstanding customer service and ensure each guest has a positive experience.
• Efficiently manage appointment confirmations and adjust schedules to keep things running smoothly.
• Coordinate financial agreements and ensure clarity for guests.
• Maintain a clear, organized, and inviting office environment for guests and team.
• Assist with other tasks to support the office and team.

Skills

Communication

Customer service

Job description

Front Office Associate - Join us and be part of a culture where your smile truly matters.

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary:

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

· Welcome guests with a warm, friendly, first impression as their go-to point of contact

· Deliver outstanding customer service and ensuing each guest has a positive experience

· Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly

· Coordinating financial agreements and ensuring clarity for guests

· Maintaining a clear, organized, and inviting office environment for both the guests and team members

· Assisting with other tasks as needed to support the office and team

What do you need to have to be a part of our team?

• A welcoming smile and positive attitude that makes every guests feel at home

• Exceptional communication and customer service skills to foster strong connections with guests

• A passion for serving and engaging with guests, ensuring their needs are met with care

• DeNovo Offices: New acquired offices may require travel.
  

Why You’ll Love It Here:

At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.

• Medical insurance.

• Discounted dental benefits for the employee, their spouse, and dependent children.

• Paid holidays.

• Paid Time Off (PTO).

• 401K.

• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters