Front Office Associate

RAYUS Radiology; Chelmsford (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Associate to enhance patient experiences in radiology. This role involves greeting patients, scheduling appointments, and managing insurance verifications, all while providing exceptional customer service. The ideal candidate will bring a positive attitude and a commitment to excellence, ensuring that every patient feels welcomed and informed. Join a dedicated team that values clinical excellence and innovation in healthcare, and contribute to making a meaningful impact in the lives of patients and referring professionals alike. Shine bright in this rewarding position that offers flexibility and growth opportunities.

Qualifications

• 1-2 years customer service experience required.
• Working knowledge of Microsoft Office is essential.

Responsibilities

• Greet and check-in patients for imaging services.
• Verify patient insurance and handle authorization requests.
• Schedule appointments and maintain accurate databases.

Skills

Customer Service

Communication

Microsoft Office

Typing

Bilingual

Education

High School Diploma or Equivalent

Job description

Description

RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

This is a PRN position working various Days/Evenings/Weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

1. Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
2. Answers phones and handles calls in an efficient and friendly manner
3. Fields calls appropriately for center associates
4. Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
5. Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
6. Orders office supplies as needed
7. Maintains supply of patient information sheets
8. Pushes imaging via electronic interfaces
9. Completes confirmation calls and provides preparation instructions to patient
10. Faxes reports, billing information, and medical release forms as requested

(20%) Insurance

1. Verifies patient's insurance
2. Pre-certifies all exams with patient's insurance company
3. Obtains insurance authorization
4. Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
5. Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(20%) Scheduling

1. Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enters and submits patient exam orders
3. Verifies orders match exam schedules
4. Schedules referrals and ensures proper authorizations are obtained
5. Schedules walk-in patients
6. Processes requests for image orders and CDs from referring physicians and patients
7. Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned

Qualifications

Required:

1. High school diploma or equivalent
2. Working knowledge of Microsoft Office
3. 1-2 years customer service experience
4. Proficient with using computer systems and typing

Preferred:

1. Previous medical office experience
2. Medical terminology and office background
3. Insurance knowledge
4. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services!
RAYUS Radiology is an EO Employer/Vets/Disabled.