Front Office Assistant, Sr

Baptist-Health; Birmingham (AL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (childcare, elder care,pet

Job summary

Baptist Health Medical Group is seeking aSenior Front Office Assistant for Cahaba Valley in Pelham, AL. The role requires at least 1 year of Medical Assistant experience and involves front desk duties in a team‑oriented, patient‑focused environment.

You will greet patients, schedule appointments, verify insurance, and support clinicians and administrative staff in a fast-paced primary care setting. Competitive benefits are offered starting Day One.

Qualifications

• 2+ years of Front Office Assistant experience in a medical setting is required.
• Excellent communication and customer service skills are essential.
• Ability to work in a team and manage multiple tasks.

Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi-line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update records
• Manage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient-friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Skills

Front Office Experience

Customer Service

Phone Etiquette

Tools

Scheduling Software

Job description

Position Summary

Senior Front Office Assistant - Cahaba Valley - Primary Care

Location: 120 Cahaba Valley Parkway Pelham, AL 35124

Schedule: Full Time | Day Shify

Environment: Team‑oriented Moderate‑paced Internal growth encouraged

Experience Required: Minimum 1year Medical Assistant experience

Orlando Health | Choose Well

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

Key Responsibilities

• Greet and assist patients, visitors, and families in a warm, professional manner
• Answer multi‑line phones, route calls, and manage voicemail messages
• Schedule patient appointments and maintain accurate calendars
• Check patients in and out, verify insurance information, and update recordsManage front office tasks such as filing, scanning, data entry, and mail handling
• Maintain a clean, organized, and patient‑friendly reception area
• Collaborate with clinical and administrative staff to ensure smooth daily operations
• Provide general support to the medical team as needed

Qualifications

Qualifications

• 2+ year of Front Office Assistant experience in a medical setting (required)
• Strong communication and customer‑service skills
• Comfortable working in a moderate‑paced, team‑driven environment
• Organized, detail‑oriented, and able to multitask effectively
• Basic proficiency with computers, scheduling systems, and office technology
• Professional, friendly, and dependable

Why Join Us?

• Supportive, team‑oriented workplace
• Opportunity for internal growth and career development
• Predictable daytime weekday schedule
• Meaningful patient‑focused work in a welcoming office environment