Front Office Assistant - Vascular Surgery / ZH/WC

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program support

Well-being programs

Retirement contribution match

Parental leave

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals. The position requires travel to Tampa, Wesley Chapel and Zephyrhills and reports to the Practice Operations leadership.

The role emphasizes accurate data collection, courteous patient interactions, and adherence to established policies while contributing to a positive patient

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference, including pre-certification and authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes medical records requests according to policies.
• Ensures compliance with Orlando Health and OHPE policies and value statements.
• Demonstrates competency in use of office equipment and handles telephone calls appropriately.
• Contributes to patient satisfaction and daily workflow improvements.
• Interacts with patients and families professionally.
• Maintains regular attendance per policies.
• Maintains compliance with all policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities.
• Aware of legal issues and patient rights; complies with regulatory and accreditation standards.
• Uses supplies efficiently.
• Assists Billing Service as requested.

Education

High School graduate or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday – Friday 8:00am – 5:00pm

Department: Vascular Surgery

Location: Must be able to travel to Tampa, Welsey Chapel and Zephyrhills.

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting

updated: 09/23/2026