Front Office Assistant - Internal Medicine Main / ZH

Orlando Health, Inc.; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF support

Leadership development programs

Medical/dental/vision coverage

Well-being programs

Retirement match

Paid parental leave

PTO

Flexible leave options

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Orlando Health is seeking a Front Office Assistant in Zephyrhills/Orlando area to support ambulatory/physician office operations. Responsibilities include patient registration, scheduling, and referrals under supervision of Practice Operations leadership.

Ideal candidates have a High School diploma and at least six months in clerical or customer service roles, with strong communication and multitasking abilities.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, including pre-certification and authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Maintains compliance with Orlando Health policies and procedures.
• Demonstrates competency in use of office equipment and answers telephone calls appropriately.
• Contributes to overall patient satisfaction and maintains professional interactions with patients and families.

Skills

Customer service

Communication

Multi-tasking

Education

High School diploma

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: Internal Medicine Main

Location: 38051 Market Square Drive Zephyrhills FL

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.


• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.


• Financial & Retirement – Up to 5% employer match on retirement contributions.


• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.


• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.


• Obtains accurate and complete patient demographic and insurance information.


• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.


• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.


• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.


• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.


• Interacts with patients and families in a professional manner.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.


• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.


• Practices the efficient use of supplies.


• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.


• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting