Front Office Assistant I

Bayhealth; Dover (DE); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401(k)/403(b) plans

Health, dental, and vision insurance

Disability and life insurance options

On site child care

Educational reimbursement

Health care and dependent care flex FS

Voluntary benefits including critical-

Job summary

Bayhealth Front Office Assistant role in Dover, DE. The position involves greeting patients, activating files, and guiding them through scheduled appointments at a physician’s office.

You will be the first point of contact, handling questions and directing patients to appropriate staff. Responsibilities include checking in/out, obtaining insurance authorizations, scheduling follow-ups, and maintaining accurate records while upholding HIPAA requirements.

Qualifications

• Six months clerical, office, and/or customer service experience.
• High School Diploma or GED required.
• Preferred: One year clerical, office, and/or customer service experience.

Responsibilities

• Performs front desk, receptionist and registration duties, while maintaining efficient patient flow.
• Prepares the patient to the visit and orients to practice procedures.
• Obtains insurance authorizations/referrals and collects payments for office visits.
• Registers patients in the system and maintains accurate medical records.
• Schedules new and established patient follow-ups; coordinates with other departments as directed.
• Maintains HIPAA-compliant filing and records; performs general clerical duties as required.

Skills

Clerical experience

Customer service

Education

High School Diploma or GED

Associate Degree

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a s well as stand -alone Emergency Department in Smyrna and a hybrid E mergency Department and Urgent Care in Milton . We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore . Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Status: Full Time 80 Hours

Shift: Day/ Evening

SALARY RANGE: 16.57 - 24.86 HOURLY

General Summary

Front Office Assistants greet patients, activate patient files, and move patients through a pre-determined schedule of appointments at a physician's office. They are the first line of communication between a patient and a doctor, whether it's on the phone or in person. They answer questions and provide general information or may direct a patient to a person who can provide the information. Responsible for keeping, updating and maintaining records by getting the appropriate information from both patients and doctors.

Responsibilities

• 1. Performs front desk, receptionist and registration duties, while demonstrating the ability to maintain efficient patient flow.
• 2. Prepares the patient to the visit.
• 3. Obtain insurance authorizations/referrals. Upon patient arrival, initiate proper forms for the medical and financial record. Obtain the patient and/or responsible parties’ signature where necessary. Collects payment for office visit.
• 4. Registers patient in system. Demonstrates the ability to maintain proper medical records.
• 5. Informs patients of practice policies regarding billing, insurance, workers compensation and charges.
• 6. Schedules new patient and established patient follow-up appointments. Coordinates patient appointments with other specialists or departments as directed.
• 7. Complete Real Time Eligibility (RTE).
• 8. Maintains efficient filing and record maintenance system for required business, medical, and The Joint Commission (TJC) licenses/registrations. Follows all HIPAA requirements.
• 9. Perform general clerical duties as required.
• 10. Performs check out and end of day reconciliation functions.
• 11. Keep informed of current insurance authorization/referral procedures.
• 12. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience

• Education: High School Diploma or GED
  ;
  ;
  
• Credential(s): None Required
  ;
  
• Experience:

  Required: Six months clerical, office, and/or customer service experience.

  Preferred:One (1) years clerical, office, and/or customer services experience.

Preferred Education, Credential(s) and Experience

• Education: Associate Degree
  
• Experience:

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