Front Office Assistant - Erie, PA

Crossroads Treatment Centers; Erie (Erie County); On-site; USD 10,000 - 60,000; Full time

Job description

Front Office Assistant - Erie, PA

Apply remote type: In-Center

locations: Erie, PA

time type: Full time

posted on: Posted 30+ Days Ago

job requisition id: R-102919

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician-led and patient-focused as we’ve grown to 100+ clinics across nine states.

Day in the Life of a Front Office Assistant

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.

• Maintain a friendly, professional attitude towards patients, offering a “white glove” experience.

• Provide an exceptional experience by guiding new patients through their intake process.

• Collect urine and saliva samples for patient drug screens as needed.

• Maintain daily financial records and reports.

• Coordinate with medical and clinical staff to manage intakes.

• Provide clerical and logistical support.

• Oversee patient accounts and financial responsibilities.

Education and Experience Requirements

• At minimum, High School Diploma or GED required.

• Customer Service experience in a fast-paced environment preferred.

• Experience in healthcare, addiction medicine, office administration preferred.

• Lived Addiction experience is a plus.

Hours, Schedule, and Travel (if applicable)

Our Patient Ambassadors enjoy an early morning schedule with early afternoon out times. It is expected that Patient Ambassadors have flexibility to support on weekends and evenings. Expected hours for this role are 37-40 hours per week.

Position Benefits

• Have a daily impact on many lives.

• Excellent training if you are new to this field.

• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

• Community events that promote belonging and education. Includes but not limited to community cookouts, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

• Opportunity to save lives every day!

Benefits Package

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesting period

• Annual Continuing Education Allowance (in related field)

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health day

• Calm subscription for all employees