Front Office Assistant

GoHealth Urgent Care; York (York County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Front Office Assistant in a patient-facing role at a leading urgent care center. You will play a crucial part in delivering quality care by welcoming patients, managing their information, and supporting medical staff in a collaborative environment. This position requires excellent interpersonal skills, the ability to multi-task, and a warm, friendly demeanor. If you thrive in a clinical setting and are passionate about patient care, this opportunity offers a chance to make a real impact in your community while working alongside dedicated professionals. Don't miss your chance to be part of a supportive and energetic team!

Qualifications

• 1+ year of customer service or medical office experience required.
• Basic computer skills and ability to learn EMR systems needed.

Responsibilities

• Greet patients and assist with the registration process.
• Collect insurance information and process payments.
• Maintain a clean waiting area and assist in clinic operations.

Skills

Interpersonal Skills

Customer Service

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Medical Records (EMR)

Point of Sale (POS)

Job description

Having energized and friendly Front Office Assistants is essential to delivering quality care and creating success in our centers. As a Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!

This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is York, though you may also operate in other local work sites on an as-needed basis.

Required Qualifications:

• High School Diploma or equivalency (GED)
• 1+ year(s) of customer service OR experience in a medical office setting
• Experience with basic computer software and the ability to learn electronic medical records

Preferred Qualifications:

• Understanding of occupational medicine
• Experience collecting health insurance information and/or processing patient payments
• Experience with patient registration
• 6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems

Primary Responsibilities:

• Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
• Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.
• Answer multi-phone lines, filing, faxing, scanning documentation, and completing daily patient callbacks
• Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
• Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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