Front Office Assistant

Choosegreaterpeoria; Peoria (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization in Peoria seeks a Front Office Assistant to join their Illinois Cancer Institute. This role involves delivering outstanding customer service to patients and families, managing clerical duties, and collaborating with medical staff to enhance patient experiences. Ideal candidates will have a high school diploma and customer service experience, with proficiency in basic Microsoft applications.

Qualifications

• High school diploma or GED equivalent required.
• Customer service experience necessary.
• Basic proficiency in Microsoft applications is required.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception and clerical duties in a medical practice.
• Communicate with insurance companies to determine patient benefits.

Skills

Customer service

Typing

Filing

Telephone skills

Microsoft applications

Excellent Customer Service

Education

High school diploma or GED equivalent

Tools

Electronic Medical Record

Job description

Job Description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Pay for this position is $17.14/hour. This is an Hourly position.

Overview

This job is located in Peoria,IL at the Illinois Cancer Institute

8am-4:30pm, Monday through Friday

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSFs services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS: • Education - High school or GED equivalent • Customer service experience. • Typing, filing, telephone skills • Basic Microsoft application basic proficiency • Excellent Customer Service skills

PREFERRED QUALIFICATIONS: • Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge - • Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.