Front Office Assistant

Dental Center of Florence; Florence (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading dental practice in Florence, KY, is seeking a dedicated front office associate to support patient care and office operations. This role is crucial for ensuring efficient scheduling and communication within the practice, fostering a positive patient experience. The ideal candidate will have excellent organizational skills and a commitment to maintaining high standards of patient confidentiality.

Benefits

Up to 3 weeks PTO + 8 Paid Holidays

401(k) Match

Health Benefits: Medical, dental, vision

Employee Assistance Programs

Continuing education support

$28/month gym membership

Pet Insurance

Qualifications

• Strong attention to detail and adherence to HIPAA Privacy Practices.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and complete insurance breakdowns.
• Assist patients with treatment plans to increase dental case acceptance.

Job description

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

• Work-Life Balance: (Monday-Friday, 8am-5pm)
• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary