Front Office Assistant

Gen4 Dental Partners; Florence (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading dental practice is seeking a dental front office associate to be the face of their patient experience. The role includes managing schedules, assisting with patient interactions, and coordinating essential office operations. Employees can enjoy a balanced work-life schedule with generous PTO and comprehensive health benefits in a supportive environment.

Benefits

Up to 3 weeks PTO + 8 Paid Holidays

401(k) Match

Health Benefits: Medical, dental, vision, HSA & FSA

Employee Assistance Programs

Continuing education opportunities

Wellness Perks: Gym discounts and on-demand workouts

Pet Insurance

Qualifications

• Experience in customer service is crucial.
• Dental office experience is preferred.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Assist patients with understanding their treatment plan.
• Ensure efficient office operations and maintain records with strong attention to detail.

Skills

Customer service experience

Dental office experienced

Job description

Company Description

We are committed to providing the highest quality clinical care and personalized service in a warm and compassionate atmosphere. Our doctor and staff enjoy getting to know each patient and their families, and love creating relationships that last multiple generations. A lifetime of healthy smiles start here! We believe in providing optimal treatment results, but recognize that the overall dental experience is crucial, too. That's why we customize treatment plans for each individuals' goals and expectations. Being clinically competent and providing advanced infection control are standards that we strive to exceed with the newest technology and techniques. We are especially attentive to everyone's individual needs, and do our best to be helpful with insurance, flexible scheduling, flexible payment options, and any special needs that our families and patients have. Parent and patients will be reassured by the level of expertise of our friendly and highly experienced staff. Our dental team is dedicated to helping you maintain your health and your beautiful smile for many years to come. We look forward to getting to know you and your family.

To learn more about our office, check out our website here: www.dcof.com/

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

• Work-Life Balance: (Monday-Friday, 8am-5pm)
• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans + 24/7 telehealth for your pet
  
  

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
  
  

Qualifications

• Customer service experience
• Dental office experienced (preferred)
  
  

Additional Information

We provideequal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.