Outbound Sales Agent, Central Reservations - CORP

Montage International; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Hotel discounts

LinkedIn Learning membership

Parental leave pay differential

Job summary

Montage International is seeking an Outbound Sales Agent for Central Reservations to drive revenue through proactive guest outreach and effective follow-up on RezForce leads.

You will respond to inquiries, support team sales, and engage with guests via phone and email, while upholding Montage standards and delivering exceptional service. A strong background in hospitality systems and multi-line telephony is required.

Qualifications

• Requires high school diploma or equivalent; bachelor’s preferred.
• 2+ years hospitality systems and reporting experience.
• 2+ years in front desk, sales, marketing or reservations.
• Previous customer service experience with multi-line telephony.
• Excellent verbal and written communication; fluent in working language.

Responsibilities

• Respond to guest and travel advisor voicemails via outbound calls or email.
• Support team sales using Montage standards and best practices.
• Conduct outreach to guests with pending RezForce leads.
• Contact not-booked leads to address needs and close or reschedule.
• Reschedule canceled reservations and pursue recovery.
• Execute targeted outreach campaigns by phone or email.
• Provide superior customer service via phone or email.
• Promote positive team culture per Forbes Standards.
• Complete projects as assigned by management.

Skills

Customer service

Verbal communication

Written communication

Multiline phone handling

Hospitality systems

Microsoft Office

CRM / central reservations

Education

High school diploma

Bachelor’s degree preferred

Tools

Revinate

RezForce

Property Management Systems

Central Reservations Systems

Call Center Software

Microsoft Office

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

At Montage, It's All Because of YOU!

Outbound Sales Agent, Central Reservations

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while creating lasting, cherished moments for our guests. Working at Montage is more than a job; it's a way of life. Don't just imagine the possibility—join us.

Your Leadership: Utilize Revinate as assigned to manage status of RezForce Hot Leads, Pending Bookings, and Follow-up leads. Complete all daily tasks to ensure accuracy and completion of all personal outbound sales efforts.

• Response to guest and travel advisor voicemails via outbound phone call and/or email as appropriate for the respective scenario.
• Supports team sales, using Montage International selling standards and best practices and promotes best practices on the daily operations.
• Detailed attention and personal outreach to guests with pending RezForce leads.
• Detailed attention and personal outreach to guests with Not-Booked RezForce Leads, to ensure all needs were met appropriately and offer alternative dates, rates, packages, etc. (i.e. secondary close), and collection of not-booked reasons when needed.
• Personal outreach to guests with reservations cancelled online to attempt recovery and/or reschedule to new dates.
• Execute designated outreach campaigns via phone and/or email, which may include targeted need dates, return guests, annual occasions such as birthday & anniversary stays, first time guests, etc.
• Provide superior Customer Service through phone and email.
• Promotes a positive and active team culture and follows Forbes Standards.
• Complete projects as assigned by management.
• Other duties as required.

About You

You are passionate about maximizing hotel profitability through sales and development. You are passionate about providing exceptional service and sales. You are open to learning, developing, and growing both yourself, and helping others do the same. You are trustworthy and have integrity.

Must Haves

• High school diploma or equivalent required; bachelor’s degree preferred.
• Two plus years’ experience of hospitality systems and reporting.
• Two plus years’ experience working either at the front desk, in sales and marketing or in the reservations department.
• Previous customer service experience and multi-line telephone usage and telephony.
• Excellent verbal and written communications skills, as well as be able to speak, read and write the primary language(s) used in the workplace.
• Good cognitive skills: the ability to solve problems and make rational decisions, with great attention to detail.
• Advanced skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur.
• Previous experience with communications related equipment, including hospitality central reservations systems, property management systems and call centers.

Benefits

• DTO (Discretionary Time Off)
• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401 [k] retirement plan with company matching, fully vested, and loan option
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of Montage/Hearts of Pendry community engagement
• Associate’s events throughout the year

Physical Requirements

• Grasping, holding, lifting, walking, repetitive motions, bending over
• Ability to stand and exercise mobility for extended periods of time during your scheduled shift
• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis

In the United States, we are proud to be an Equal Opportunity Employer - veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.