Front Office Agent ($500 Sign On Bonus + Commission)

montage; Park City (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Sign-on bonus

Commission on sales

Job summary

Montage International is seeking a Front Office Agent to warmly welcome guests and manage check-in/out while delivering the high-touch guest experience Montage is known for.

You will handle billing, social interactions, and coordinating with teams to ensure personalized service. On-site, full-time roles with opportunities for seasonal or overnight shifts and a $500 sign-on bonus plus commission are available.

Qualifications

• Minimum two years of customer service experience.
• Ability to handle billing accurately and clearly.
• Strong communication in English, written and verbal.
• Advanced computer skills; must learn multiple systems including Opera Cloud, Alice, Teams.

Responsibilities

• Provide excellent guest service and telephone etiquette.
• Host guests with a friendly, sincere demeanor at check-in.
• Assist with check-in/out, folios, invoicing and cash handling.
• Maintain records and know hotel services and local surroundings.
• Collaborate with department leaders to personalize guest experiences.

Skills

Customer service

English proficiency

Billing basics

Multitasking

Tools

Opera Cloud

Alice

Microsoft Teams

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Front Office Agent

$500 Sign On Bonus + Commission

Full Time, On-Call, Seasonal & Overnight Positions Available!

SUMMARY

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. Front Office Agents can expect to earn a percentage of their earned sales in the form of bi-weekly commissions.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing and cash handling
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Managing a high-paced, ever-changing environment with clear and calm communication
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

QUALIFICATIONS

• Minimum of two years' experience in customer service
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English well.
• Advanced computer skills and the ability to learn and operate multiple different programs and systems including Microsoft Teams, Opera Cloud, Alice and others; daily use of nearly all programs will occur.
• Hotel operations environment experience, a plus.

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.Must be able to lift up to 15 lbs. on a regular and continuing basis.Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.