Front Office Agent

montage; Chicago (IL); Presencial; USD 33.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision insurance

401(k) retirement plan with company

Health Savings Account

Flexible Spending Account options

Paid Time Off (Sick Time and Vacation)

Disability Insurance

Hotel discounts

Descripción de la vacante

Montage International is seeking a Front Office Agent in Chicago to greet guests, manage check-in/out, and ensure a memorable stay. You will handle guest inquiries, process folios and billing, and partner with hotel departments to tailor experiences for each guest.

Ideal candidates have hotel operations and customer service experience, strong English communication, and proficiency in MS Office. A healthcare-friendly, customer-centric mindset is essential for success.

Formación

• High School Diploma or equivalent
• Bachelor's Degree preferred
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service
• Basic math skills and ability to handle billing accurately
• Clear English communication (written and spoken)
• Advanced skills in Word, Excel, PowerPoint, and Outlook

Responsabilidades

• Provide excellent customer service and telephone etiquette to help achieve department and property goals
• Host and welcome guests with a friendly, sincere demeanor
• Assist with guest check-in/check-out, folios, invoicing and billing
• Identify opportunities to improve guest stays and recover service gaps
• Collaborate with department leaders to ensure personalized guest experiences
• Maintain accurate guest account records and be knowledgeable about hotel services and local surroundings

Descripción del empleo

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Front Office Agent

SUMMARY

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

QUALIFICATIONS

• High School Diploma or equivalent, Bachelor's Degree preferred
• Minimum of two years’ experience in a hotel operations environment
• Minimum of two years’ experience in customer service
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English well
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay range for Front Office Agent is $24.00 - 26.00 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

• Medical
• Dental
• Vision insurance
• 401[k] retirement plan with company matching
• Health Savings Account
• Flexible Spending Account options
• Paid Time Off (Sick Time and Vacation Time)
• Short- and Long-Term Disability Insurance
• hotel discounts

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.