Front Office Agent

SmartRecruiters, Inc.; Sonoma (CA); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Discounted hotel rates

Talent development opportunities

CSR & Diversity initiatives

Learning programs

Health care plans

Vacation after 90 days

401k match

Job summary

Fairmont Sonoma Mission Inn & Spa is seeking a Front Office Agent to welcome guests, register arrivals, and manage guest accounts with accuracy. You will greet guests, respond to inquiries, and work closely with bell staff to ensure smooth arrivals and departures in a luxury hospitality setting.

Role requires strong customer service, communication, and multitasking abilities, plus basic accounting and computer skills.

Qualifications

• Customer service experience is a plus.
• Guest service skills, strong communication, and good memorization abilities.
• Computer knowledge required for front desk operations.
• Strong interpersonal skills are essential.
• Ability to handle difficult situations calmly under pressure.
• Cash handling and basic accounting principles.
• Multi-tasking in a fast-paced hotel environment.
• Present a positive, healthful, and friendly image.
• High School Diploma or equivalent is required.
• Experience with a diverse guest population is beneficial.
• Basic computer skills are expected.
• Basic accounting principles understood.
• Basic math skills expected at high school level.

Responsibilities

• Greet, welcome and register guests at the Front Desk.
• Provide prompt, courteous service and handle inquiries.
• Input and retrieve guest information accurately.
• Maintain accurate posting of charges and close accounts at checkout.
• Answer phones and assist guests with information about hotel services.
• Coordinate with bell staff for smooth arrivals and departures.
• Maintain neat appearance and punctuality; adhere to policies.
• Handle guest requests and resolve issues professionally.
• Cover Royal Service shifts as needed.
• Perform other duties as assigned.

Skills

Customer service

Guest service

Communication

Memorization

Interpersonal skills

Cash handling

Basic math

Multi-tasking

Diversity awareness

Problem solving

Education

High School Diploma or equivalent

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Job Description

We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent. In this role you’ll be responsible for greeting and registering guests, providing prompt and courteous service, and maintaining/closing out guest accounts while standing at the Front Desk, utilizing a computer, to meet the Sonoma Mission Inn’s high standard of quality.

Key Responsibilities:

• Consistently offer professional, friendly, and engaging service
• To greet, welcome and farewell guests pleasantly and professionally.
• To complete the registration process by accurately verifying, inputting, and retrieving information.
• To promptly answer the telephone and respond to all guests inquiries with accurate information.
• To be familiar with SMI, all the facilities and services offered.
• To be timely, accurate and courteous during all interaction with guests.
• To maintain current and correct posting of all charges.
• To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
• To be knowledgeable regarding all guestrooms and suites.
• To do each Front Desk procedure accurately, consistently and completely.
• To become familiar with daily events, times and locations within the hotel.
• To become knowledgeable of hotel outlets and services offered to include hours of operation.
• To work closely with bell staff to ensure smooth arrival and departure of guests.
• To keep uniform neat and clean and be well groomed in accordance with SMI policy.
• To be punctual and have excellent attendance.
• To be safety conscious.
• To take good care of hotel and guest property.
• To perform cashier audit completely and accurately.
• To adhere to cash activity and house bank agreement.
• To handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner.
• Covering Royal Service Shifts as needed is required
• Perform other duties as assigned

Rate of Pay: $28.00

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer service experience a benefit
• Guest service skills, good communication skills, and memorization skills.
• Computer knowledge
• Strong Inner Personal Skills
• Ability to handle difficult/pressure situations calmly
• Cash Handling and basic accounting principles
• Multi-task orientated
• Projects positive, healthful and happy image
• High School Diploma or equivalent
• Experience with working with a diverse guest population
• Basic computer skills
• Basic accounting principles
• High School level Mathematical skills

Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community ofservice professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements:Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.