Front Office Agent

Courtyard by Marriott Lenox Berkshires; Lenox (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Courtyard Lenox Berkshires in Lenox, MA is seeking a Front Office Agent to be the first point of contact for guests. You will manage check-ins/check-outs, cashiering duties, and respond to guest needs with prompt, personalized service.

This role requires guest-focused communication, cash handling accuracy, and a solid knowledge of local attractions. You will work with a collaborative team to uphold brand standards and ensure a positive guest experience.

Qualifications

• Front desk or guest services experience preferred.
• Ability to handle cash and payments accurately.
• Excellent communication and customer service skills.
• Strong knowledge of local attractions.

Responsibilities

• Greet and register guests at check-in.
• Process payments and balance cash drawer.
• Provide information on hotel facilities and local attractions.
• Handle guest complaints and resolve issues.
• Upsell marketing programs to boost revenue.
• Collaborate with team and follow security procedures.

Skills

Guest service

Cash handling

Multi-tasking

Communication

Team player

Job description

Courtyard Lenox
70 Pittsfield Road
Lenox, MA 01240, USA

Courtyard Lenox
70 Pittsfield Road
Lenox, MA 01240, USA

As a FrontOfficeAgent , you are the first point of contact for guests, playing a crucial role in ensuring a positive and memorable stay. This position involves managing check-ins and check-outs, handling cashiering duties, andattending toguests' needs with prompt and personalized service.

Essential Functions

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservationdetailsand processing payments.
• Handle cash and balance the cash drawer,maintainingaccuratefinancial records.
• Provide guests with information about hotel facilities and local attractions.
• Assistguests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards,brand standards,and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.
• Maintain knowledge of andcomply withdepartmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform alladditionalduties asassigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• General knowledge of the city wherethe hotelislocatedand its attractions.
• Extensive knowledge of the hotel, itsservicesand facilities.
• Strong teamplayer, able to partner with management and other employees in a professional manner.

Physical Requirements

Theminimumphysical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 poundsfrequentlytoassistguests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff,vendors,and guests a normal in-person and phone conversation
• Ability to bend and twist,push,and pull, stoop, and kneel

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.