Front Office Agent

montage; Laguna Beach (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Montage International in Laguna Beach seeks a Front Office Agent to warmly welcome guests and support smooth check-in/out, folios, and billing. You will partner with department leaders to tailor service and build guest relationships, delivering a memorable hotel experience.

The role requires strong customer service, English proficiency, and solid MS Office skills; prior hotel ops experience is preferred. This on-site position offers a base pay of $20 per hour.

Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred.
• Minimum of two years' experience in a hotel operations environment.
• Minimum of two years' experience in customer service.
• Proficient in basic math and accurately handling billing.
• Clear English communication, reading, writing and speaking.
• Advanced MS Office usage daily (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Providing excellent customer service and telephone etiquette to guests.
• Hosting and welcoming guests with a friendly demeanor.
• Assisting with check-in/out, folios, invoicing and billing.
• Identify opportunities to enhance guest stays and resolve issues.
• Collaborate with departments to personalize guest experiences.
• Maintain accurate guest records and knowledge of hotel services.

Skills

Customer service

Communication

Billing accuracy

Math skills

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Front Office Agent

SUMMARY

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

• Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives
• Hosting and welcoming guests with a friendly and sincere demeanor
• Assisting with guest check-in and out process, as well as folios, invoicing and billing
• Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations
• Communicating and partnering with all department leaders and hourly Associates to ensure the guest experience is personalized and executed seamlessly
• Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests

QUALIFICATIONS

• High School Diploma or equivalent, Bachelor's Degree preferred
• Minimum of two years' experience in a hotel operations environment
• Minimum of two years' experience in customer service
• Possess basic math skills and have the ability to accurately handle billing
• Ability to communicate clearly and speak, read, write and understand English well
• Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale for Front Office Agent is $20.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.