Assistant Front Office Manager

montage; Big Sky (MT); On-site; USD 55,000 - 85,000; Full time

Job summary

Montage International is seeking a Front Office leader to drive guest experience and staff excellence at its luxury property in Big Sky, Montana. You will oversee the Front Office team, ensure flawless arrivals and VIP handling, and maintain strong relationships with community partners to elevate guest satisfaction.

The role requires 2–3 years of leadership in a luxury hotel, superb guest recovery skills, and a proactive approach to training and operations.

Qualifications

• Experience leading a Front Office team in a luxury hotel.
• 2-3 years leadership experience in a luxury hotel environment.
• Excellent guest recovery skills and ability to manage fast-paced service.

Responsibilities

• Lead and manage the Front Office team to ensure exceptional guest experiences.
• Brief staff on arrivals, VIPs, and daily group activities.
• Build and maintain strong relationships with local community leaders and vendors.
• Ensure guest experience is exceptional throughout the stay.
• Select, train, and schedule front desk associates.
• Develop new procedures for Guest Relations to improve communications.
• Order supplies and maintain inventory levels.
• Coach front desk staff to meet standards consistently.
• Perform additional duties as business needs require.

Skills

Leadership

Guest service

Communication

Time management

MS Office

Adaptability

Positive attitude

Training

Scheduling

Problem solving

Education

College degree preferred

Tools

MS Office Suite

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

ESSENTIAL FUNCTIONS

• Effectively leading and managing the Front Office team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling front desk Associates
• Maintaining new procedures for Guest Relations operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

QUALIFICATIONS

• College degree preferred
• 2 to 3 years leadership experience in a luxury hotel
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly adapt and effectively use new software products
• Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.