Front Office Agent

Hyatt Hotels Corporation; Boston (MA); Vor Ort; USD 28.000 - 40.000; Vollzeit

Zusammenfassung

Hyatt Regency Bellevue on Seattle's Eastside is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage reservations with accuracy. You will coordinate with housekeeping and other departments to ensure exceptional service and guest satisfaction.

The role requires strong communication, multitasking, and a professional demeanor, with flexibility to work evenings, weekends, and holidays. Training is provided to uphold Hyatt standards.

Qualifikationen

• Customer service experience in hospitality or related field.
• Strong verbal and written communication skills; friendly, professional demeanor.
• Proficiency with hotel management software and computers.

Aufgaben

• Greet guests and manage seamless check-in/check-out.
• Verify guest IDs and reservation details.
• Manage reservations; update profiles and changes or cancellations.
• Respond to inquiries about hotel services, amenities, and local attractions.
• Process payments and handle cash and billing accurately.
• Maintain guest records and prepare daily reports.

Kenntnisse

Customer service

Communication

Multitasking

Professional demeanor

Ausbildung

High school diploma or equivalent

Tools

Hotel management software

Jobbeschreibung

Close Inclusive Collection Job Postings Notification

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt’s high service standards.

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
• Verify guest identification and reservation details accurately.
• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
• Process forms of payment and accurately handle cash and billing transactions.
• Maintain accurate guest records and prepare daily reports as required.
• Provide guest services, including answering questions about the property and local area.
• Address and resolve guest complaints or issues promptly by coordinating with other departments.
• Upsell additional hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains organized and presentable at all times.
• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
• Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Assist in other front office tasks as needed.

The starting rate for this position is $24.71.

Qualifications

• High school diploma or equivalent
• At least 1 year prior experience in a hotel front desk, customer service, or related field.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using computer systems and hotel management software.
• Ability to multitask, work under pressure, and adapt to a fast-paced environment.
• Open availability to work flexible hours including evenings, weekends, and holidays.

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue , WA , US

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