Front Office Administration

Goodwill Industries International; Chattanooga, Northern (TN, KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discount

401K and Roth retirement plans

Dental and vision insurance

PTO

Job summary

Goodwill Industries of the Greater Chattanooga Area seeks a Front Office Administrator to greet visitors, answer calls, manage schedules, and support campus operations at the Opportunity Campus in Chattanooga, TN.

You will provide reception and administrative support to HR, Finance, and Programs, handle records, coordinate room reservations, and assist onboarding while upholding confidentiality and the organization’s values.

Qualifications

• High School Diploma or GED is required; post-secondary coursework or certification in office administration is a plus.
• Minimum one year of experience in office administration, reception, or customer service; nonprofit or campus environment experience is a plus.
• Strong interpersonal, communication, and customer service skills.
• Proficiency in Microsoft Office Suite and office technology.

Responsibilities

• Greet and assist all people entering the campus, provide a positive first impression, answer calls, and provide information about services and programs.
• Provide general administrative support to executive staff and organizational departments (HR, Finance, Programs, etc.).
• Administer vehicle checkout and return processes, oversee room reservations, and coordinate catering or technology needs for events.
• Assist with onboarding new employees and volunteers, promoting campus events and initiatives, and serving as a resource for staff and visitors.
• Participate in special projects and cross-functional initiatives, uphold confidentiality, and demonstrate flexibility in a dynamic environment.

Skills

Customer service

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Front Office Administration# Front Office AdministrationGoodwill Headquarters - Chattanooga, TN 37416## OverviewSalary Range$15.00 - $15.00 HourlyPosition TypeFull-timeCategoryAdmin - Clerical## Description**Who is Goodwill Industries of the Greater Chattanooga Area?**Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.* Individuals with barriers to employment get help securing meaningful jobs.* Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.* Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.***How do we accomplish our mission?*** We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.**Why should you join Chattanooga Goodwill?*** Friendly work environment with co-workers who appreciate working with each other.* Employee discount.* 401K and Roth retirement plans with matching contribution after eligibility.* Skills and development opportunities.* For Full-time employees: + **Dental and vision insurance - Company Paid for employee.** + **Basic life insurance – 1.5 times salary, Company Paid for employee.** + **Primary Care through TextCare- Company Paid for household.** + Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft + Medical Insurance and Health Savings Account + Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year**What will a****Front Office Administrator****do?**The Front Office Administrator is the welcoming face and often first contact of the Opportunity Campus. This role creates an environment that embodies Goodwill’s Mission, Vision, and Values by providing exceptional service to all who enter, supporting organizational administration, and ensuring seamless front office operations. The Administrator is a key ambassador for goodwill—both within the organization and the greater Chattanooga community—helping foster a culture of opportunity, dignity, and collaboration.**Job Functions*** **Mission, Vision, and Values Alignment*** Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.* Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.* Demonstrate Goodwill’s guiding principles in all interactions, including stewardship, respect, and service excellence.* Maintain confidentiality and uphold ethical standards in procurement and administrative processes.* **Reception and Hospitality:*** Greet and assist all people entering the Opportunity Campus, ensuring a positive first impression.* Answer and direct phone calls, respond to inquiries, and provide information about Goodwill services and programs.* Maintain security procedures, issue visitor and employee badges, and monitor guest access.* **Administrative Support:*** Provide general administrative support to executive staff and organizational departments (HR, Finance, Programs, etc.).* Manage mail, shipments, printing, copying, and office supply inventory for the front office and executive suite.* Prepare and maintain records, files, and contact directories.* Draft memos, meeting minutes, letters, reports, and forms as requested.* **Opportunity Campus Admin/Operations:*** Administer vehicle checkout and return processes for authorized staff.* Oversee conference and training room reservations, including setup and coordination of catering or technology needs.* Support scheduling, calendar management, and logistics for meetings and events.* Coordinate with external vendors and service providers as needed.* **Organizational Engagement:*** Assist with onboarding new employees and volunteers, providing orientation to campus facilities and resources.* Support internal communications and promote campus events and initiatives.* Serve as a resource for staff and visitors, connecting them to appropriate services or personnel.* **Other Duties:*** Participate in special projects and cross-functional initiatives as assigned.* Uphold confidentiality and ethical standards in all interactions.* Demonstrate flexibility and adaptability in a dynamic, mission-driven environment.* Perform other duties as assigned.**Key Knowledge and Experience*** High School Diploma, GED, or equivalent required; post-secondary coursework or certification in office administration preferred.* Minimum one year of experience in office administration, reception, or customer service; nonprofit or campus environment experience a plus.* Strong interpersonal, communication, and customer service skills.* Proficiency in Microsoft Office Suite and office technology.* Excellent organizational skills, attention to detail, and ability to manage multiple priorities.* Familiarity with scheduling systems, room reservation platforms, and basic recordkeeping.* Ability to exercise good judgment, maintain confidentiality, and represent Goodwill’s values**Performance Measurement*** Performance will be assessed not only by the completion of job functions, but by alignment with Goodwill’s Mission, Vision, (MVV) and Guiding Principles, and demonstrated behaviors that support our organizational culture. **People*** Creates a welcoming, professional, and inclusive environment for employees, participants, visitors, volunteers, and community partners.* Treats all individuals with courtesy, dignity, respect, and a service-first mindset.* Communicates clearly, professionally, and effectively in person, by phone, and through written correspondence.* Builds positive working relationships across departments to support collaboration and organizational success.* Serves as a helpful resource by connecting individuals to appropriate services, staff, and information.* **Integrity*** Maintains strict confidentiality of employee, participant, donor, and organizational information.* Demonstrates honesty, professionalism, and ethical behavior in all interactions and administrative functions.* Ensures accuracy and attention to detail in records, correspondence, scheduling, and reporting.* Follows organizational policies, safety procedures, security protocols, and administrative processes consistently.* Exercises sound judgment when handling sensitive information, visitor access, and campus operations.* **Commitment*** Demonstrates dependability through consistent attendance, punctuality, and responsiveness.* Takes ownership of front office operations and follows through on commitments in a timely manner.* Maintains an organized, efficient, and professional reception area and administrative environment.* Effectively manages multiple priorities while maintaining high-quality customer service and administrative support.* Serves as a positive ambassador for Chattanooga Goodwill and actively supports the organization's mission, vision, and values.* Demonstrates flexibility and adaptability in supporting organizational needs, events, and special projects.* **Continual Improvement*** Seeks opportunities to improve front office processes, customer service, and administrative efficiency.* Embraces feedback and applies it to enhance performance and service delivery.* Learns and adapts to new technologies, systems, and organizational processes.* Identifies solutions that improve campus operations, communication, and visitor experiences.* Actively participates in cross-functional initiatives and contributes ideas that support organizational effectiveness.* Pursues professional development opportunities that enhance administrative, customer service, and organizational skills.**We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.*** We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.## Qualifications**Who is Goodwill Industries of the Greater Chattanooga Area?**Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.* Individuals with barriers to employment get help securing meaningful jobs.* Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.* Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.***How do we accomplish our mission?*** We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.**Why should you join Chattanooga Goodwill?*** Friendly work environment with co-workers who appreciate working with each other.* Employee discount.* 401K and Roth retirement plans with matching contribution after eligibility.* Skills and development opportunities.* For Full-time employees: + **Dental and vision insurance - Company Paid for employee.** + **Basic life insurance – 1.5 times salary, Company Paid for employee.** + **Primary Care through TextCare- Company Paid for household.** + Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft + Medical Insurance and Health Savings Account + Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year**What will a****Front Office Administrator****do?**The Front Office Administrator is the welcoming face and often first contact of the Opportunity Campus. This role creates an environment that embodies Goodwill’s Mission, Vision, and Values by providing exceptional service to all who enter, supporting organizational administration, and ensuring seamless front office operations. The Administrator is a key ambassador for goodwill—both within the organization and the greater Chattanooga community—helping foster a culture of opportunity, dignity, and collaboration.**Job Functions*** **Mission, Vision, and Values Alignment*** Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.* Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.* Demonstrate Goodwill’s guiding principles in all interactions, including stewardship, respect, and service excellence.* Maintain confidentiality and uphold ethical standards in procurement and administrative processes.* **Reception and Hospitality:*** Greet and assist all people entering the Opportunity Campus, ensuring a positive first impression.* Answer and direct phone calls, respond to inquiries, and provide information about Goodwill services and programs.* Maintain security procedures, issue visitor and employee badges, and monitor guest access.* **Administrative Support:*** Provide general administrative support to executive staff and organizational departments (HR, Finance, Programs, etc.).* Manage mail, shipments, printing, copying, and office supply inventory for the front office and executive suite.* Prepare and maintain records, files, and contact directories.* Draft memos, meeting minutes, letters, reports, and forms as requested.* **Opportunity Campus Admin/Operations:*** Administer vehicle checkout and return processes for authorized staff.* Oversee conference and training room reservations, including setup and coordination of catering or technology needs.* Support scheduling, calendar management, and logistics for meetings and events.* Coordinate with external vendors and service providers as needed.* **Organizational Engagement:*** Assist with onboarding new employees and volunteers, providing orientation to campus facilities and resources.* Support internal communications and promote campus events and initiatives.* Serve as a resource for staff and visitors, connecting them to appropriate services or personnel.* **Other Duties:*** Participate in special projects and cross-functional initiatives as assigned.* Uphold confidentiality and ethical standards in all interactions.* Demonstrate flexibility and adaptability in a dynamic, mission-driven environment.* Perform other duties as assigned.**Key Knowledge and Experience*** High School Diploma, GED, or equivalent required; post-secondary coursework or certification in office administration preferred.* Minimum one year of experience in office administration, reception, or customer service; nonprofit or campus environment experience a plus.* Strong interpersonal, communication, and customer service skills.* Proficiency in Microsoft Office Suite and office technology.* Excellent organizational skills, attention to detail, and ability to manage multiple priorities.* Familiarity with scheduling systems, room reservation platforms, and basic recordkeeping.* Ability to exercise good judgment, maintain confidentiality, and represent Goodwill’s values**Performance Measurement*** Performance will be assessed not only by the completion of job functions, but by alignment with Goodwill’s Mission, Vision, (MVV) and Guiding Principles, and demonstrated behaviors that support our organizational culture. **People*** Creates a welcoming, professional, and inclusive environment for employees, participants, visitors, volunteers, and community partners.* Treats all individuals with courtesy, dignity, respect, and a service-first mindset.* Communicates clearly, professionally, and effectively in person, by phone, and through written correspondence.* Builds positive working relationships across departments to support collaboration and organizational success.* Serves as a helpful resource by connecting individuals to appropriate services, staff, and information.* **Integrity*** Maintains strict confidentiality of employee, participant, donor, and organizational information.* Demonstrates honesty, professionalism, and ethical behavior in all interactions and administrative functions.* Ensures accuracy and attention to detail in records, correspondence, scheduling, and reporting.* Follows organizational policies, safety procedures, security protocols, and administrative processes consistently.* Exercises sound judgment when handling sensitive information, visitor access, and campus operations.* **Commitment*** Demonstrates dependability through consistent attendance, punctuality, and responsiveness.* Takes ownership of front office operations and follows through on commitments in a timely manner.* Maintains an organized, efficient, and professional reception area and administrative environment.* Effectively manages multiple priorities while maintaining high-quality customer service and administrative support.* Serves as a positive ambassador for Chattanooga Goodwill and actively supports the organization's mission, vision, and values.* Demonstrates flexibility and adaptability in supporting organizational needs, events, and special projects.* **Continual Improvement*** Seeks opportunities to improve front office processes, customer service, and administrative efficiency.* Embraces feedback and applies it to enhance performance and service delivery.* Learns and adapts to new technologies, systems, and organizational processes.* Identifies solutions that improve campus operations, communication, and visitor experiences.* Actively participates in cross-functional initiatives and contributes ideas that support organizational effectiveness.* Pursues professional development opportunities that enhance administrative, customer service, and organizational skills.**We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.*** We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.