Front of House Team Member

Chick-fil-A; Dubuque (IA); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Discounted food

Free food

Wellness suite

Flexible scheduling

Sunday closed

Scholarships

Free tuition

On-site training

Job summary

Chick-fil-A in Dubuque, IA is hiring Front of House Team Members to deliver hospitality and cheer to guests while upholding the brand's standards.

You will work alongside an Operator and leaders, with opportunities for personal and professional development, scholarships, and a supportive, values-driven environment.

Flexible scheduling, Sundays closed, and up to $19/hour, with training on-site.

Qualifications

• Consistency, availability, coachability, and reliability are essential.
• Customer service oriented with strong interpersonal skills.
• Able to multi-task and work flexible schedules, including weekends.
• Willing to lift up to 45 lbs and stand for long periods.

Responsibilities

• Exhibit foundational hospitality through smiling and friendly tone.
• Take guest orders accurately and fulfill with care.
• Maintain a clean, safe, and stocked restaurant area.
• Communicate effectively with guests and Team Members.
• Adhere to Chick-fil-A procedures and policies.
• Work as part of a team and be adaptable.
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Reliability

Multitasking

Teamwork

Flexibility

Physical stamina

Job description

At Chick-fil-A, our vision is to I.G.N.I.T.E and shine our light on Dubuque through exceptional food and intentional care. Team Members are the hands, ears, and heart of the business as they provide guests a welcoming and excellent dining experience. Team members will work alongside the Owner/Operator and gain personal and professional development that will long outlast their time at Chick-fil-A.

We believe that our team will be at its best when we find people who want to work together and commit to:

Be Here and Be Present

1. Don't Be Late or Absent
2. Bring your best effort
3. Meet the Standard
4. Do not distract or be distracted

Serve your Team

1. Be encouraging and kind
2. Listen to your leaders
3. Find coverage as Necessary
4. Help others Win

Treat Yourself and Others with Honor, Dignity and Respect

1. No Bullying, Harassment, Pranks or Swearing
2. Take Care of What We Give You
3. Work with Integrity
4. Don't Break the Law or Push the Boundary

Guests Come First

1. Have the Fierce Urgency of Now (F.U.N.)
2. Be Hospitable
3. Don't Cut Corners
4. Look for the Next Task

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Discounted and Free Food
• Access a wellness suite focusing on physical, mental, spiritual, financial, and other forms of health
• Flexible scheduling and closed on Sundays
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional and personal goals
• Scholarship opportunities
• Free online undergraduate and graduate tuition
• Competitive pay up to $19/hr

Front of House Team Member Responsibilities:

• Exhibit foundational hospitality through smiling, maintaining great eye contact, speaking with a friendly tone, and saying/embodying "my pleasure"
• Going the extra mile of finding ways to serve and connect with guests to create memorable experiences
• Treat everyone with honor, dignity, and respect
• Honor and encourage others to follow the vision and values of the Restaurant
• Multitask with urgency and accuracy while taking and fulfilling guest's orders while keeping the restaurant safe, clean, and stocked
• Be team-oriented, adaptable, dependable, with a strong work ethic, a growth mindset, and a servant's heart
• Work on their feet for several hours at a time in one or multiple positions both in and outside
• Communicate kindly and effectively with guests and Team Members
• Adhere to Chick-fil-A procedures and policies at all times
• Other duties as assigned

The ideal Team Member is someone who

• Meets the standard and follow procedures
• Moves with purpose (F.U.N.)
• Minimizes dangers & distractions
• Monitors their area and peers to be proactive
• Motivates others with a positive attitude
• Makes the right decision at the right time
• Maintains our quality and equipment
• Models excellence in all that you do
• Maximizes their time & the guest experience
• Measures twice, cuts once
• Molds the culture by serving others

Qualifications and Requirements:

• Consistency, availability, coachability, and reliability
• Cheerful and positive attitude
• Loves serving and helping others win
• Customer service oriented with strong interpersonal skills
• Must be detail-oriented, able to multi-task, and try new things
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule and weekends
• Have the ability to lift and carry up to 45 lbs on a regular basis
• Have the ability to stand for long periods of time and work in and outside the restaurant

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.