Back of House Team Member

Chick-fil-A; Dubuque (IA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Discounted and Free Food

Wellness suite program

Flexible scheduling

Closed on Sundays

Leadership development

Scholarship opportunities

Free online tuition

Competitive pay up to $20/hr

Job summary

Chick-fil-A in Dubuque is hiring Team Members to deliver exceptional dining experiences and live the brand values. You will work with an Owner/Operator and gain personal and professional development while upholding standards of hospitality and service.

The role offers full-time and part-time positions, a fun team environment, discounted/free food, a wellness suite, and growth opportunities through hands-on leadership development.

Qualifications

• Customer service oriented with strong interpersonal skills
• Detail-oriented and able to multi-task
• Willing and able to work a flexible schedule including weekends
• Able to stand for long periods and lift up to 50 lbs

Responsibilities

• Prepare, cook, assemble, and present food safely and efficiently to Chick-fil-A standards
• Treat guests and team members with honor, dignity, and respect
• Follow Chick-fil-A procedures and policies at all times
• Assist with opening/closing tasks as assigned
• Support a safe, clean, and stocked restaurant environment

Skills

Customer service

Interpersonal skills

Detail-oriented

Multi-tasking

Teamwork

Willing to work weekends

Stands for long periods

Ability to lift up to 50 lbs

Job description

At Chick-fil-A, our vision is to I.G.N.I.T.E and shine our light on Dubuque through exceptional food and intentional care. Team Members are the hands, ears, and heart of the business as they provide guests a welcoming and excellent dining experience. Team members will work alongside the Owner/Operator and gain personal and professional development that will long outlast their time at Chick-fil-A.

We believe that our team will be at its best when we find people who want to work together and commit to:

Be Here and Be Present

1. Don't Be Late or Absent
2. Bring your best effort
3. Meet the Standard
4. Do not distract or be distracted

Serve your Team

1. Be encouraging and kind
2. Listen to your leaders
3. Find coverage as Necessary
4. Help others Win

Treat Yourself and Others with Honor, Dignity and Respect

1. No Bullying, Harassment, Pranks or Swearing
2. Take Care of What We Give You
3. Work with Integrity
4. Don’t Break the Law or Push the Boundary

Guests Come First

1. Have the Fierce Urgency of Now (F.U.N.)
2. Be Hospitable
3. Don’t Cut Corners
4. Look for the Next Task

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Discounted and Free Food
• Access a wellness suite focusing on physical, mental, spiritual, financial, and other forms of health
• Flexible scheduling and closed on Sundays
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional and personal goals
• Scholarship opportunities
• Free online undergraduate and graduate tuition
• Competitive pay up to $20/hr

Back of House Team Member Responsibilities:

• Exhibit foundational hospitality by preparing, cooking, assembling, and presenting food safely, quickly and efficiently, meeting Chick-fil-A standards and recipes
• Treat everyone with honor, dignity, and respect
• Honor and encourage others to follow the vision and values of the Restaurant
• Treat food and equipment with respect to align in our effort to be a faithful steward of all we have been entrusted with
• Multitask with urgency and accuracy while taking and fulfilling guest's orders while keeping the restaurant safe, clean, and stocked
• Be team-oriented, adaptable, dependable, with a strong work ethic, a growth mindset, and a servant's heart
• Work on their feet for several hours at a time in one or multiple positions
• Maintain personal knowledge by completing in-house training and stay up-to-date on any changes
• Communicate kindly and effectively with guests and Team Members
• Adhere to Chick-fil-A procedures and policies at all times
• Work safely around kitchen equipment and report any maintenance issues to Leadership
• Complete all opening or closing tasks as assigned
• Other duties as assigned

The ideal Team Member is someone who:

• Meets the standard and follow procedures
• Moves with purpose
• Minimizes dangers & distractions
• Monitors their area and peers to be proactive
• Motivates others with a positive attitude
• Makes the right decision at the right time
• Maintains our quality and equipment
• Models excellence in all that you do
• Maximizes their time & the guest experience
• Measures twice, cuts once
• Molds the culture by serving others

Qualifications and Requirements:

• Consistency, availability, coachability, and reliability
• Cheerful and positive attitude
• Loves serving and helping others win
• Customer service oriented with strong interpersonal skills
• Must be detail-oriented, able to multi-task, and try new things
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule and weekends
• Have the ability to lift and carry up to 50 lbs. on a regular basis
• Have the ability to stand for long periods of time

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.