Front of House Team Leader

Workstream; Suwanee (GA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Flexible scheduling

Learning opportunities

Scholarship opportunities

Fun work environment

Job summary

Workstream is seeking a Team Leader in Suwanee, Georgia, who will embody our core values and embrace the Chick‑fil‑A culture. The Team Leader will support daily operations and hold team members accountable for operational excellence.

Key responsibilities include participating in day-to-day activities, training new hires, and leading shifts. A passion for people and strong communication skills are essential. This position offers flexible scheduling, scholarship opportunities, and competitive pay, ranging from $16 to $18 per hour.

Qualifications

• Ability to work in a fast-paced environment.
• Strong commitment to superior customer service.
• Desire to serve Team Members.

Responsibilities

• Participate in day-to-day activities in a high-volume Restaurant.
• Assist in training of new hires and act as a role model.
• Lead shifts and ensure operational excellence.

Skills

Strong people skills

Customer service orientation

Communication skills

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick‑fil‑A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type

• Full‑time
• Part‑time

Our Benefits Include

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay: $16‑$18 per hour

Team Leader Responsibilities

• Participating operationally in day-to-day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest’s needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.