Front of House Supervisor - Hourly

Topgolf Payroll Services; San Jose (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health, dental, vision plan

401(k) team member match

Job summary

Topgolf is seeking a capable Team Lead in San Jose to guide a dynamic guest services team, drive performance, and ensure seamless operations in a fast-paced entertainment venue. This on-site role emphasizes mentorship, scheduling across evenings and weekends, and fostering a playful, inclusive culture.

You will coach staff, monitor KPIs, collaborate with other departments, and uphold safety and policy standards while delivering exceptional guest experiences.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit y to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Communication

Problem-solving

Time management

Team motivation

Software proficiency

Regulations knowledge

Availability to work varied shifts

Mobility for stairs and walking

Education

High school diploma

Tools

Office software

Job description

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Position Pay Range

Min 25.00 - Max 28.00

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match
• free mental well-being platform – and that’s just for starters for those who qualify.

View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Compliance

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Company Culture

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Team Members. Have at it, Check out reviews, culture scores, awards, and so much more.

Our Promises to our Team Members

• A PLAYFUL ENVIRONMENT where you can make new friends
• A SAFE PLACE where you can BE YOUR FULL SELF every day
• CLEAR DIRECTION and tools to do your job
• An opportunity TO LEARN & GROW
• To LISTEN & ACT when you speak up
• We will NEVER STOP IMPROVING