Front of House Supervisor (Hourly Management)

Topgolf; Charlotte, Northern (NC, KY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Free Play & 50% food

Health & 401(k) plan

Mental well-being platform

Job summary

Topgolf in Charlotte, NC is seeking a proven leader to guide and develop a diverse team, drive performance, and ensure exceptional guest service.

You will collaborate across departments, monitor operations, and report on key metrics while upholding safety and company standards. The role emphasizes communication, coaching, and fostering an inclusive, engaged workplace. This full-time position requires flexibility for varied shifts including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Experience in a leadership or supervisory role.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to motivate a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry regulations and best practices.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Team motivation

Organization

Problem-solving

Software proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Job Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Critical Skills & Experience Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.

Availabilit

• to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

BENEFITS

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Our Promises to our Team Members

• A PLAYFUL ENVIRONMENT where you can make new friends
• A SAFE PLACE where you can BE YOUR FULL SELF every day
• CLEAR DIRECTION and tools to do your job
• An opportunity TO LEARN & GROW
• To LISTEN & ACT when you speak up
• We will NEVER STOP IMPROVING

Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.

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