Front of House Supervisor

Restaura; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Restaura seeks a Front of House Supervisor to lead daily front-of-house operations and ensure exceptional guest experiences. This role provides guidance to team members, manages reservations and seating, and collaborates with culinary and events staff to deliver seamless service.

The candidate will supervise, coach, and onboard staff, lead pre-shift meetings, and uphold high standards of hospitality, communication, and professionalism across shifts, including evenings and weekends.

Qualifications

• Experience leading teams in hospitality or guest-focused environments.
• Strong communication and interpersonal skills with a guest-centric approach.
• Ability to coach, supervise, and develop front-of-house staff to meet service standards.

Responsibilities

• Oversee daily front-of-house operations and guest experiences.
• Lead pre-shift meetings and communicate priorities.
• Supervise, coach, and develop front-of-house staff; onboard new team members.
• Manage reservations, seating plans, and guest flow during peak service.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor cleanliness and presentation in dining areas and public spaces.
• Maintain records and communicate operational updates to leadership.

Skills

Leadership

Guest service

Communication

Hospitality

Team development

Problem solving

Tools

POS systems

Reservation systems

Job description

Position Summary

The Front of House Supervisor is responsible for overseeing the daily operations of front-of-house services and ensuring exceptional guest experiences. This role provides leadership, guidance, and support to front-line team members while maintaining the highest standards of hospitality, service, and professionalism. The Front of House Supervisor serves as a key leader on duty, ensuring smooth operations and positive guest interactions throughout each shift.

Key Responsibilities

Guest Experience & Service

• Deliver and uphold exceptional customer service standards.
• Ensure guests receive prompt, professional, and personalized service.
• Respond to guest concerns and resolve service issues in a timely and effective manner.
• Monitor guest satisfaction and identify opportunities to enhance the overall experience.
• Serve as a visible and approachable presence for guests and team members.

Team Leadership

• Supervise, coach, and develop front-of-house staff.
• Assist with onboarding and training new team members.
• Provide ongoing feedback and performance coaching.
• Lead pre-shift meetings and communicate operational priorities.
• Promote a positive, collaborative, and guest-focused work environment.

Operational Management

• Oversee opening, service, and closing procedures.
• Ensure compliance with company policies, procedures, and service standards.
• Assist with scheduling and staffing assignments to support business needs.
• Coordinate with culinary, events, housekeeping, and other departments to ensure seamless service delivery.
• Monitor dining rooms, public spaces, and guest-facing areas to maintain cleanliness and presentation standards.
• Assist in managing reservations, seating plans, and guest flow during peak service periods.

Administrative Responsibilities

• Complete shift reports and communicate operational updates to leadership.
• Maintain accurate records and operational documentation.
• Monitor supply levels and communicate inventory or maintenance needs.
• Support departmental goals by identifying efficiencies and opportunities for improvement.

Health & Safety Compliance

• Ensure compliance with all health, safety, sanitation, and company policies.
• Maintain a safe environment for guests and team members.
• Respond appropriately to emergencies, incidents, and operational disruptions.

Qualifications

• Previous leadership or supervisory experience in a hospitality or guest-focused environment preferred.
• Passion for delivering exceptional guest experiences.
• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal abilities.
• Proven ability to resolve guest concerns with professionalism and empathy.
• Strong organizational, multitasking, and problem-solving skills.
• Experience with reservation systems and POS platforms preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.