Front of House Shift Leader

Chick-fil-A; St. Charles (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Paid time off

Paid training

401k plans and employer match

Free meals and discounts on food

Overtime opportunities

Financial planning and budgeting

Job summary

Chick-fil-A St. Charles (IL) is seeking a Shift Leader to guide daily restaurant operations and mentor a team of up to 20. You will open/close shifts, supervise Team Members, and drive training and development to improve guest experiences.

This role emphasizes leadership, accountability, and the ability to adapt to fast-paced, customer-focused environments with opportunities for career growth and regular scheduling across multiple shifts.

Qualifications

• At least 1 year of leadership experience in a restaurant, or 2 years of leadership experience in another field.
• Must have opening and/or closing availability.
• Willing to lead during emergency situations.
• Willing to coach and have disciplinary conversations with team.
• Willing to take responsibility for the actions of self and team.

Responsibilities

• Oversee daily operations and open/close the restaurant.
• Directly supervise Team Members and develop their skills.
• Make meaningful changes to operations and guest experience.
• Lead teams up to around 20 people and participate in decision-making.

Job description

Why work for Chick-fil-A St. Charles? Because we are an employer for all! Whether this is your first job ever or you are looking for a lifelong career, we adapt to your personal and professional needs to make sure you get exactly what you are looking for from this opportunity! This restaurant is locally owned and operated by Julian Good, who started as a team member selling chicken sandwiches on the front counter of neighboring CFA Batavia. Julian is dedicated to nurturing the growth of team members, the St. Charles community, and the Chick-fil-A brand. We do this by demonstrating our core values of Hustle, Empathy, Equality, Attitude, Respect and Trust to each other and our customers daily. Our store vision is to show our H.E.A.R.T. to our guests and each other by preparing excellent meals, creating meaningful moments, and pursuing perfection!

Our Shift Leaders are arguably the most important position in the restaurant. Shift Leaders are responsible for our daily operations and are responsible for opening and closing the restaurant. They directly oversee Team Members and are responsible for the team’s development and training. Our leaders are in charge of teams as large as 20 people a day, they have increased access to business decisions and data, make meaningful changes to restaurant operations and guest experience, and much much more!

Requirements for the role of Shift Leader are the following,

• Have opening and/or closing availability
• At least 1 year of leadership experience in a restaurant, or 2 years of leadership experience in another field
• Willing/Able to lead during emergency situations
• Willing/Able to have coaching and disciplinary conversations with team
• Willing to take responsibility for not just your own actions, but those of your team

See the different ways we invest in our team below,

Personal Growth

• Volunteer Opportunities
• Scholarship Opportunities
• Learning crucial work ethic and communication skills

Professional Opportunities

• Well defined career opportunities within our leadership structure and opportunities yet to be invented!
• We have a flexible leadership model and always have room to add opportunities for unique talents and skills.
• We will always make room for additional leadership.

Fun Work Environment

• An environment where we encourage you to laugh, dance, sing, and smell the roses (and the chicken!)
• Employee Events every quarter
• Monthly Employee Recognition
• Celebrations for birthdays, anniversaries, and record-breaking sales!

Livable Wage

• Competitive Wages & Overtime Opportunities
• Financial Planning and Budgeting
• Health Care Options Available
• Free Meals and Discounts on Food
• Paid Days Off

Safe and Supportive Home

Our team knows that regardless of what role they have or what their life is like outside of CFA, they can always come to anyone on the leadership team for advice, support, and encouragement!

Job Type: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 25 – 50 per week

Work Location: In person

Ability to Commute to Saint Charles, IL 60174 (Required)

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• 401k plans and employer match

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• What is your schedule availability? Our team members work Monday-Saturday from 6:00 AM until 11:00 PM, we are closed on Sunday.
• Are you 16 years old or older?
• Describe a big goal you have in the next 5 years.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A St. Charles (IL) is locally owned and operated by franchisee, Julian Good, who invests in the future of his Team Members and gives back to the St. Charles community.