Front of House Shift Lead - Big Sur

Guest Services Inc; California; On-site; USD 22,000 - 30,000; Full time

Job summary

Guest Services, Inc. is seeking a Food and Beverage Supervisor to assist the Manager in all aspects of unit operations, floor management, and the oversight of food, beverage, equipment, and property to meet financial goals and company initiatives.

The role emphasizes cultivating a team environment that delivers exceptional customer service. You will train hourly staff, supervise scheduling, uphold safety and sanitation standards, and coordinate with the manager to ensure smooth dining room and

Qualifications

• 2 years of experience in related management.
• Food Safety Certification is a plus.
• High School Diploma or GED preferred; Bachelor’s or Business Degree preferred.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guest complaints and resolve per customer service standards.
• Monitor and supervise dining area setup and maintenance to meet quality standards.
• Recruit, supervise, schedule, discipline, review, and direct staff per Manager.
• Train hourly staff for peak performance and monitor development.
• Maintain safe facility environment including equipment, food handling, hygiene and cash control.
• Notify Manager of safety or quality issues.

Skills

Management experience

Customer service

Team leadership

Multitasking

Communication

Education

High School Diploma or GED

Bachelor’s or Business Degree preferred

Tools

Office equipment (computers, phone system, fax, copiers, scanners)

Food service equipment

Job description

Compensation

18.50 USD Hourly

Job Summary

A Food and Beverage Supervisor assists the Manager in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Food and Beverage Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the Manager.
• Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

SKILL AND KNOWLEDGE REQUIREMENTS

• High School Diploma or GED preferred.
• Bachelor’s or Business Degree preferred.
• At least 2 years of experience in related management required.
• Food Safety Certified is a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities.
• Ability to work well as a team leader.
• Ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly.
• Lifting, carrying, and pushing up to 30-35 lbs. frequently.
• Lifting, carrying, and pushing up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Food service equipment (pots and pans, stove, fridge, fryers, among others).

EQUAL OPPORTUNITY EMPLOYER

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.