Front-of-House Service Manager — Growth, Perks & Impact

Kaixspace; Grand Rapids (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunities

Medical, dental, and vision insurance

401(k) with company match

Generous PTO

DailyPay earned wage access

Partner discounts

Professional development and career成长

Job summary

Creative Dining Services is seeking a Service Manager to lead the front-of-house operations at Calvin University in Grand Rapids, MI. You will oversee the service team, ensure welcoming experiences, and collaborate with the Food Service Director to align with brand standards.

This role emphasizes team leadership, staff development, and maintaining high standards of service, cleanliness, and guest satisfaction in a university dining setting.

Qualifications

• At least three years of management and leadership experience with 20+ employees.
• Experience in food service, hospitality, customer service, or a related environment.
• ServSafe certification is required.
• Strong communication and interpersonal skills for client and team relations.
• Proven ability to train, coach, motivate, and hold staff accountable.

Responsibilities

• Lead, train, coach, and develop the front-of-house service team to foster a positive, accountable culture.
• Handle hiring, scheduling, timekeeping, performance reviews and disciplinary processes.
• Supervise daily front-of-house service activities under the Food Service Director.
• Maintain high standards for customer service, food presentation, cleanliness, and organization.
• Communicate menu offerings clearly and accommodate dietary needs.
• Support marketing initiatives and maintain event records and summaries.
• Ensure adequate service supplies and equipment maintenance for daily operations.
• Build strong relationships with customers, partners, staff and vendors.
• Monitor customer satisfaction and drive continuous improvement through feedback.

Skills

Team leadership

Management experience

Customer service

Training & coaching

Communication skills

Education

Bachelor's degree preferred

ServSafe certification

Job description

Creative Dining Services is seeking a Service Manager to lead the front-of-house operations at Calvin University in Grand Rapids, MI. You will oversee the service team, ensure welcoming experiences, and collaborate with the Food Service Director to align with brand standards.

This role emphasizes team leadership, staff development, and maintaining high standards of service, cleanliness, and guest satisfaction in a university dining setting.