Front of House Manager - TAO Restaurant Chicago

Tao Group; Chicago (IL); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Coverage

401(k) Retirement Program withEmployer

Life and Disability Insurance Plans

Ancillary Insurance Plans

Employee Assistance Program

Fertility & Family Forming Support and

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off and much more!

Descripción de la vacante

Tao Group Hospitality is seeking a Front of House Supervisor to oversee daily FOH operations in a high-volume restaurant environment in Chicago. You will lead, coach, and develop team members, partner with management on hiring and training, and ensure a seamless guest experience with strong service standards.

Ideal candidates have 2–3 years of supervisory hospitality experience, solid POS and computer skills, and the ability to work a dynamic schedule including evenings and weekends.

Formación

• Minimum 2-3 years of hospitality supervisory/management experience in a high-volume setting.
• Two-year associate degree in Hospitality, Business, or equivalent work experience preferred.
• Strong guest service foundation, coaching, leadership, and problem-solving skills required.
• Organized, self-motivated, proactive, with attention to detail.

Responsabilidades

• Anticipate and accommodate guest needs, ensuring gracious hospitality.
• Supervise and coordinate FOH team responsibilities for efficient, profitable operations.
• Participate in interviewing, hiring, and training of new staff; develop subordinates.
• Schedule assigned departments and manage front-of-house operations.
• Oversee POS functions requiring manager approval and handle end-of-shift reconciliations.
• Maintain knowledge of menus and ensure compliance with health and sanitation standards.

Conocimientos

Guest service

Team leadership

Hiring & training

Scheduling

POS management

Food & beverage knowledge

Educación

Associate degree in Hospitality or Business

Herramientas

Microsoft Office

POS systems

Descripción del empleo

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Responsible for supervising the daily operations and activities of the front-of-house team members in accordance with department policies and procedures, and the management of all front-of-house operations. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests.
• Supervises and coordinates team member responsibilities to ensure that the restaurant is running efficiently and profitably.
• Participates in interviewing, hiring, and training new applicants and team member development of all subordinates.
• Responsible for the scheduling of assigned departments.
• Participates in growth opportunities and team member development of all front-of-house team members.
• Regulates all POS functions requiring a manager’s approval.
• Assists with job performance reviews.
• Addresses and resolves guest and team member concerns.
• Responsible for reconciling end-of-shift financials.
• Responsible for inventorying and ordering operational supplies.
• Ability to perform the job duties of all supervised team members.
• Possesses in-depth knowledge of all food and beverage menus.
• Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
• Ensures Department of Health and company sanitation standards.
• Practical knowledge of the job duties of all supervised team members.
• Communicates clearly and concisely with heart-of-house team members during service.
• Ensures the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
• Ensures the replacement or repair of all breakage and damage of equipment or furniture.
• Attends, leads, and participates in any training sessions, departmental meetings, or pre-service meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.
• Assist and/ or complete additional tasks as assigned.

EDUCATION/WORKING KNOWLEDGE:

• Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and technology.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate

• Must have strong problem-solving skills

• Excellent written and verbal communication skills required

• Ability to work under pressure and meet deadlines

• Must have good positive energy throughout the day

• Must be able to read the computer monitors and print legibly

• Must be able to sit and/or stand for extended periods of time

• Must be able to move quickly through work and set the pace in the office

• Must be able to push and lift up to 75 lbs. with or without assistance

• Small to Medium office environment

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• 5-25% Local Travel (United States)

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain a high level of confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment

• Ability to handle a fast-paced, busy, and somewhat stressful environment