Front-of-House Manager, Performing Arts Events

Moraine Valley Community College, Fine and Performing Arts Center; Palos Hills (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

The FPAC House Manager at Moraine Valley Community College's Fine and Performing Arts Center serves as the primary contact for patrons during events, overseeing front-of-house operations and welcoming audiences. Responsibilities include opening/closing, usher supervision, coordinating with artists and staff, and implementing safety procedures.

Additional duties involve assisting with ticket scanning, box office tasks, concessions, merchandise, and supporting special events and donor gatherings,

Qualifications

• Supervisory and strong customer service skills required.
• Proficient in Microsoft Office and email/internet.
• Excellent interpersonal and communication abilities.
• At least 2 years in customer service.
• Able to work nights and weekends.
• Able to lift 20 lbs and move quickly.
• House/venue management experience is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Open and close the facility at start/end of events.
• Train and supervise ushers for proper front-of-house operations.
• Coordinate with artists, directors, production staff, and ushers for timely performances and intermissions.
• Implement emergency and evacuation procedures when needed.
• Assist with ticket scanning and basic box office operations.
• Supervise concessions and support merchandise sales.
• Assist with special events, post-show receptions, and donor gatherings.

Skills

Supervisory skills

Interpersonal skills

Customer service

Administrative skills

Fast-paced environment

Physical ability

House management experience

Night/weekend availability

Tools

Microsoft Office (Word, Excel)

Outlook

Job description

The FPAC House Manager at Moraine Valley Community College's Fine and Performing Arts Center serves as the primary contact for patrons during events, overseeing front-of-house operations and welcoming audiences. Responsibilities include opening/closing, usher supervision, coordinating with artists and staff, and implementing safety procedures.

Additional duties involve assisting with ticket scanning, box office tasks, concessions, merchandise, and supporting special events and donor gatherings,