Front of House Manager - Chicago, IL

Compass Group USA; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Personal Leave

Wellness Programs

Employee Discounts

FSAs

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Front of House Manager to assist with day-to-day operations in Company Clubs and Theater venues. You will lead staff, manage budgets, and ensure high-quality food, beverage, and customer service across shows.

Reporting to the General Manager, the role requires strong communication, leadership, and operational skills, with an events-driven schedule including late afternoons, nights, and weekends.

Qualifications

• Experience leading teams in hospitality or food & beverage settings.
• Strong communication and interpersonal skills with diverse staff and guests.
• Ability to manage budgets, inventory, and labor in a fast-paced environment.

Responsibilities

• Schedules, trains, manages, and develops staff.
• Manages budget and inventory.
• Trains and supervises alcoholic beverage service.
• Assists with catering events tied to shows.
• Establishes beverage program and seasonal specials.
• Purchases alcoholic and non-alcoholic beverages.
• Manages culinary program in conjunction with culinary and marketing teams.
• Maintains positive working relationships with staff, clients, and production teams.
• Works with vendors to improve cost efficiency.
• Oversees attendance and staffing with venue managers to optimize results.
• Oversees financial aspects of bar/concession operations.

Skills

Strong communicator

Staff leadership

Budget management

Inventory control

Event coordination

Alcohol service knowledge

Customer service oriented

Team development

Strategic planning

Vendor management

Education

College degree preferred

Job description

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Morrison Healthcare,a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

The Front of House Manager, reporting directly to the General Manager, holds duties related to assisting with day to day operations in Company Clubs and Theater venue. The position entails a need for excellent communication skills; ability to multi-task, strong team leadership and ensures superior food and beverage quality and strong customer service skills.

Key Responsibilities:

• Schedules, trains, manages, and develops staff
• Manages budget and inventory
• Trains and supervises alcoholic beverage service
• Assists with catering events tied to shows
• Establishes beverage program and seasonal specials
• Purchases alcoholic and non-alcoholic beverages
• Manages culinary program in conjunction with WPC culinary and marketing team
• Maintains a positive working relationship with staff, venue client and production team
• Works with vendors to increase positive cost results
• Works in conjunction with venue house managers regarding attendance and staffing to achieve maximum results
• Oversees financial aspects of first class bar/concession stand operations

Preferred Qualifications:

• Experience managing others - Strong Communicator and demonstrated by ability to interact successfully with a variety of people
• Excellent computer skills, self-motivation, excellent planning skills and able to make timely and competent decisions
• Ability to keep track of large inventories and budgets
• Ability to work the business hours as the workday usually extends from late afternoon into nights and weekends
• Have a quick grasp on what needs to be done and demonstrates a desire to lead
• Creativity while not overseeing the attention to detail
• Working knowledge of the business as well as has knowledge of the market
• Finance, Loss Prevention, and HR experiences
• Prefer a college degree and management experience, particularly in the beverage industry
• Certification in service training, alcohol service, safe food handling and first aid
• Experience with knowledge ofall state and local alcohol laws
• Certified by the National Bar & Restaurant Management Association
• Open to working an events driven schedule

Morrison Healthcare is a member of Compass Group USA

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

KATHRYN MANFUSO