Front Of House Manager

CoolWorks.com - Jobs in Great Places; Stowe (VT); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Bonus Program

Paid Time Off

Medical, Dental, Vision Plan

Employee Assistance Programs

Discounts to other restaurants within

Employee discounts

Job summary

Idletyme, located on Mountain Road in Stowe, VT, is seeking a front-of-house manager to lead servers, bartenders, and support staff with a focus on delivering outstanding guest experiences.

You will train and mentor the FOH team, conduct pre-shift meetings, and uphold SOPs, policies, and health & safety standards while participating in weekly manager meetings and resolving guest concerns with professionalism.

Qualifications

• Proven experience in front-of-house management within hospitality or willingness to grow into leadership roles

Responsibilities

• Supervise and lead the front-of-house team, including servers, bartenders, and support teams
• Maintain high standards of hospitality and professionalism
• Oversee setup and presentation of dining areas to meet quality standards
• Participate in weekly manager meetings and bring solutions
• Train and mentor FOH staff on service, systems, and SOPs
• Conduct pre-shift meetings for staff preparation
• Ensure staff accountability with policies and procedures
• Provide real-time feedback to employees and management
• Resolve conflicts among team members
• Deliver exceptional service and promptly address guest concerns
• Maintain welcoming atmosphere and handle guest issues professionally
• Monitor food and beverage quality, presentation and service
• Uphold Campfire Hospitality standards and health & safety compliance

Skills

FOH management

Organizational skills

Communication skills

Problem solving under pressure

Flex hours

Health and safety regulations

Restaurant 365 familiarity

Team player

Job description

Idletyme, located on Mountain Road in Stowe, VT, is looking for the right person to join our management team! The ideal candidate will bring a blend of exceptional organizational and communication skills, as well as a passion for delivering outstanding guest experiences, based upon their desire to go above and beyond for our guests and our team. You’re a hard worker and someone who steps up to support each other. The desire to be a part of our management team means you have a passion to lead, educate, and support the Idletyme team.

Supervise and lead the front-of-house team, including servers, bartenders, and support teams

• Ensure exceptional guest service by maintaining high standards of hospitality and professionalism
• Oversee the setup and presentation of dining areas, ensuring they meet Idletyme’s quality standards
• Participate in weekly manager meetings, come to the table with solutions
• Train and mentor the front-of-house team on service and hospitality standards, systems, event protocols, and customer service
• Conduct pre-shift meetings to ensure all staff members are well-prepared for their roles
• Hold all members of the Idletyme team accountable in regards to SOP’s, check lists, policies and procedures
• Provide constructive feedback to employees in real time
• Provide feedback to management team in regards to individual team member performance
• Effectively resolves conflict amongst team members
• Ensure high levels of customer satisfaction by delivering exceptional service and addressing customer concerns promptly and effectively
• Maintain a welcoming and hospitable atmosphere for guests, and handle guest issues with professionalism
• Monitor food and beverage quality, presentation, and service, addressing any issues promptly.
• Uphold Campfire Hospitality's commitment to excellence and brand standards.
• Ensure compliance with health and safety regulations.

Qualifications:

• Proven experience in front-of-house management within the hospitality industry or willingness to grow into a leadership role with experience in all FOH positions
• Excellent organizational skills and attention to detail
• Ability to problem solve under pressure while maintaining a calm demeanor
• Strong interpersonal and communication skills
• Ability to work flexible hours, including evenings and weekends
• Familiarity with local health and safety regulations
• Familiarity with Restaurant 365 or willing to learn
• Enthusiastic and adaptable team player

Benefits & Pay:

• Salary: DOE
• Bonus Program
• Paid Time Off
• Medical, Dental, Vision Plan
• Access to Employee Assistance Programs
• Discounts to other restaurants within our restaurant group

Benefits:

• Employee discount

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Stowe, VT 05672 (Required)

Ability to Relocate:

• Stowe, VT 05672: Relocate before starting work (Required)

Work Location: In person