Front of House Manager

Topgolf Payroll Services

Scottsdale (AZ)

Presencial

USD 65 000 - 90 000

Tempo integral

Há 2 dias

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Vantagens oferecidas por esta oferta de emprego

Free Play & 1/2 price food

Health, dental, vision, 401(k) match +

Resumo da oferta

Topgolf in Scottsdale seeks a Front of House Manager to lead guest experience and ensure exceptional hospitality. You will set service standards, stay visible on the floor, and uphold safety and guest satisfaction across all front-of-house areas.

You will coach and develop the team, assist with hiring, scheduling, onboarding, and ongoing growth. You will also manage daily operations and drive performance through metrics in a fast-paced, high-energy environment.

Qualificações

2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Must be 21 years of age or older as required by state or local law.

Responsabilidades

Lead the front-of-house guest experience by setting standards and staying visible on the floor.
Coach and develop the team; oversee hiring, scheduling, onboarding, and ongoing development.
Manage operations: opening/closing procedures, staffing, inventory, and facilities needs.
Uphold Topgolf standards and culture; ensure safety, procedures, and guest satisfaction.

Conhecimentos

Guest experience

Team supervision

Operations management

Safety standards

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

ABOUT TOPGOLF Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team to high standards, and still make every guest feel like the most important person there? We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards do not maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows.

WHAT YOU WILL DO

Lead the Guest Experience

Set the daily standard for service and hospitality across the front of house
Stay visible on the floor and interact with guests to assess and elevate their experience
Always uphold operating procedures and guest safety and satisfaction standards
Ensure all guest areas are fully staffed and functioning efficiently

Coach and Develop the Team

Supervise front of house team members and coach them in the moment
Drive team member engagement and create a team culture rooted in care and accountability
Support hiring, scheduling, onboarding, and ongoing development
Delegate tasks clearly and follow up to ensure completion

Manage Operations

Execute opening and closing procedures and manage assigned shifts
Use business metrics and guest feedback to drive performance improvements
Maximize revenue and profit within your area of responsibility
Support ordering, inventory management, and facilities needs as assigned

Uphold Standards and Culture

Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Maintain compliance with all health, safety, and operational standards
Champion a positive, high-energy work environment that reflects the Topgolf brand

CORE COMPETENCIES FOR SUCCESS

Customer Focus | Building strong customer relationships and delivering customer-centric solutions.

Gathers guest satisfaction input on behalf of the team and takes action on findings
Holds Team members accountable for meeting and exceeding guest expectations
Addresses gaps in the team's ability to meet emerging guest needs
Aligns daily operations and team behaviors to create outstanding guest experiences

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Communicates clear goals, roles, and expectations to all team members
Coaches others on how to deliver best-in-class hospitality
Ensures the team has the right skills and leverages individual strengths
Rewards team efforts and creates a strong sense of team spirit

Drives Results | Consistently achieving results, even under tough circumstances.

Pushes the team to achieve results and maintains focus during high-volume periods
Fosters a sense of urgency for reaching goals and meeting shift objectives
Leverages business metrics to drive performance and maximize profitabilityMaintains operational standards even when circumstances are challenging

Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Adjusts communication style and content to suit guests, team members, and leadership
Encourages open, candid communication within the team
Listens actively to guests and team members and responds with clarity
Breaks down communication barriers to keep the operation running smoothly

QUALIFICATIONS

2+ years of restaurant, hotel, or entertainment venue management or supervisory experience
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:

Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

BENEFITS

Free Play & 1/2 price food!
Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Our Promises to our Team Members