Assistant General Manager

Topgolf Payroll Services

Rogers (AR)

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision, 401(k) match

Job summary

Topgolf in Rogers, AR, is hiring an Assistant General Manager to lead venue operations and coach leaders across departments. You will forecast sales and expenses, uphold standards, and ensure safety and exceptional guest experiences.

This role requires ownership mindset and readiness to step into GM duties as needed. You will develop leaders, drive engagement, support hiring, and elevate the guest experience through data-driven decisions and hospitality excellence, while upholding Topgolf's

Qualifications

5+ years in restaurant/hospitality management with multi-unit experience.
2+ years in Assistant General Manager or General Manager role.
Ability to obtain required licenses and certifications; 21+ year age minimum.

Responsibilities

Lead venue operations and oversee department managers to deliver top guest experiences.
Coach and develop direct reports; drive engagement and team performance.
Drive guest experience using feedback and data to improve service and outcomes.
Represent the brand in the community and support events and partnerships.

Skills

Leadership

Operations Management

Budgeting & Forecasting

Guest Experience

People Development

Education

Bachelor's degree in related field

Job description

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverages, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Are you the kind of leader who does not want to be handed in authority? You earn it every day. Do you see the gaps before they become problems, coach your team before performance slips, and hold yourself to a higher standard than anyone asks of you? We are looking for an Assistant General Manager who is ready to lead, not just support. Someone who walks the floor with intention, understands the numbers as well as the energy in the room, and is actively building toward running a venue of their own. This role is not a steppingstone you coast through. It is where you prove you are ready for the next level. If you want to become a General Manager by doing the work, this is where that happens.

WHAT YOU WILL DO

Lead Venue Operations

Oversee department managers and their teams in delivering best-in-class guest experiences
Hold leaders accountable for operating standards, staffing, and guest and team safety
Step into the GM role during absences, owning full venue accountability
Forecast and manage sales and expenses across departments
Leverage business metrics and trends to drive performance and maximize profitability

Develop and Coach Leaders

Coach and develop direct reports, investing in their growth as leaders
Drive team member engagement across all departments
Support effective hiring, scheduling, and team building across the venue
Delegate with clarity and follow up to ensure execution

Drive the Guest Experience

Stay visible on the floor and interact with guests to assess and elevate their experience
Champion a culture of hospitality across every touchpoint
Use guest feedback and operational data to continuously improve the experience

Represent the Brand and Community

Cultivate relationships with community leaders and local organizations
Support brand-building events, partnerships, and activations
Uphold Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS

Drives Results | Consistently achieving results, even under tough circumstances.

Pushes others to achieve results and holds people accountable for poor outcomes
Fosters a sense of urgency in the team for reaching goals and meeting deadlines
Leads others to persist despite setbacks or obstacles
Drives a record of accomplishment of success across the venue

Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Communicates clear goals and roles to all department managers
Ensures the team has the right mix of skills and leverages individual strengths
Coaches others on how to build effective, high-performing teams
Rewards team efforts and accomplishments consistently

Ensures Accountability | Holding self and others accountable to meet commitments.

Accepts responsibility for the successes and failures of own work and the team's work
Monitors metrics and milestones to chart progress against expectations
Holds departments accountable for budgets, goals, and operating standards
Designs feedback processes into daily operations

Decision Quality | Making good and timely decisions that keep the organization moving forward.

Holds others accountable for making sound decisions that comply with policies and standards
Is willing to make tough decisions and move them forward, even if they are unpopular
Strikes the right balance between accepting workable solutions and pushing for better alternatives
Synthesizes information, experience, and various inputs to determine the best course of action

QUALIFICATIONS

5+ years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation
Proven record of accomplishment of leading multi-unit operations in a high-volume environment
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
Bachelor's degree in a related field preferred; equivalent combination of education and professional experience will be considered

PHYSICAL REQUIREMENTS

Let us be real; this is not your typical desk job! Here is what you will need to do to thrive in this role:

Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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