Front of House Manager

Iron Tee Golf; Pleasant Valley Township (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector seeks a Front-of-House Manager to ensure exceptional guest experiences at its venue. The successful candidate will manage daily operations, cultivate a friendly team culture, and implement service standards, contributing to a high-quality environment for both guests and staff.

Qualifications

• Minimum 2 years experience as a manager in high volume venue.
• Strong communication and time management skills.
• Ability to work varied shifts, including evenings and weekends.

Responsibilities

• Oversee all front-of-house operations to ensure guest satisfaction.
• Recruit, train, and supervise front-of-house staff.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Customer Service

Organization

Communication

Team Collaboration

Tools

Reservation Systems

Point-of-Sale Systems

Job description

Description

The Front-of-House Manager is responsible for ensuring exceptional guest experiences by overseeing daily operations in dining and service areas. This role requires strong leadership, customer service expertise, and organizational skills to maintain a welcoming and high-performing environment. The manager will cultivate a positive team culture, optimize workflows, and uphold quality standards across all front-of-house functions.

Key Responsibilities:

• Ensurethat guests have a positive and memorable experience by overseeing all front-of-house operations, including host/hostess services, reservations,and guest inquiries.
• Recruit, train, and supervise front-of-house staff, including hosts, servers, and bartenders, and guest services to maintain high service standards and professionalism.
• Manage reservation systems, optimize table seating arrangements, andaccommodate guest preferences efficiently, especially during peak times and events.
• Ensure consistent quality in service, presentation, and cleanliness throughoutthe front-of-house area, including dining spaces, restrooms, and common areas.
• Address guest concerns and feedback promptly, striving to resolve issues to thesatisfaction of the guest and maintaining a positive reputation for thevenue.
• Create employee schedules, monitor labor costs, and implement staffing adjustments as necessary to meet guest demand and maintainefficiency.
• Provide ongoing training and development opportunities for front-of-housestaff, focusing on customer service skills, product knowledge, and safety protocols.
• Ensure compliance with health and safety regulations,conducting regular inspections and staff training to maintain a safe andclean environment.
• Collaborate with the events team to coordinate large parties, privateevents, and special promotions, ensuring seamless execution and guest satisfaction.

Requirements

• Minimum 2 years experience as a manager in high volume entertainment venue, hotel, or restaurant.
• Strong communication, time management, and organizational skills.
• Ability to work collaboratively as part of a team.
• Dynamic and energetic personality.
• High level of self-awareness and openness to change with a strong sense of integrity.
• Ability to obtain the necessary licenses and certifications, if applicable.
• Proficiency in reservation and point-of-sale systems.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.
• Must be able to pass a background check.

Iron Tee is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. Iron Tee also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.