Front of House Manager

Puttery; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Puttery in New York City seeks a Front of House Manager to lead guest-facing operations and elevate the hospitality experience. You will oversee service execution, staff performance, and floor operations with a focus on bar management to drive revenue and efficiency.

You will hire, train, coach, and develop FOH team members, ensure compliance with safety and alcohol regulations, and partner with events and management for seamless operations in a high-energy venue.

Qualifications

• 3+ years of management experience in high-volume hospitality or entertainment venues.
• Proven ability to lead diverse teams in fast-paced environments.
• Strong guest-service mindset with confident decision-making skills.
• Experience with scheduling, labor management, and performance coaching.
• Knowledge of alcohol service regulations and hospitality best practices.

Responsibilities

• Lead and oversee all front-of-house service areas (hosts, servers, bartenders, support staff).
• Execute bar program including training, ordering and inventory.
• Ensure exceptional guest experiences from arrival through departure and resolve issues promptly.
• Maintain service standards aligned with brand expectations (pace, presentation, hospitality).
• Manage floor during peak periods for flow, engagement and energy.
• Create and manage FOH schedules to align with volume and labor targets.
• Collaborate with BOH, Events and Management for operational alignment.
• Monitor daily readiness (pre-shift meetings, station setup, staff appearance).
• Support revenue growth through service execution and guest engagement.
• Monitor labor, service efficiency, and cost controls in FOH operations.

Skills

Hospitality management

Team leadership

Guest service

Scheduling

Labor management

Alcohol service knowledge

Communication

Organization

Flexible hours

Job description

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that’s equal parts competitive and social.

We’re redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The Front of House Manager is responsible for leading all guest-facing operations to deliver a high-energy, elevated hospitality experience. This role oversees service execution, staff performance, guest satisfaction, and floor operations, ensuring consistency with Puttery’s brand standards while driving revenue, efficiency, and team engagement. It will have a focus on bar management.

Responsibilities

• Lead and oversee all front-of-house service areas, including hosts, servers, bartenders, and support staff
• Executing bar program including training, ordering and inventory.
• Ensure exceptional guest experiences from arrival through departure, resolving issues promptly and professionally
• Maintain service standards aligned with brand expectations, including pacing, presentation, and hospitality tone
• Actively manage the floor during peak periods to ensure smooth flow, engagement, and energy
• Create and manage FOH schedules to align with business volume and labor targets
• Ensure proper staffing coverage for regular service, events, and high-volume periods
• Collaborate with BOH, Events, and Management teams to ensure operational alignment
• Monitor daily readiness, including pre-shift meetings, staff appearance, and station setup
• Support revenue growth through strong service execution, upselling, and guest engagement
• Monitor labor, service efficiency, and cost controls within FOH operations
• Assist in inventory oversight for front-of-house supplies and bar operations
• Support event execution and private bookings from a service and guest-experience perspective
• Hire, train, coach, and develop front-of-house team members
• Set clear expectations around performance, service standards, and professionalism
• Conduct performance feedback, disciplinary actions, and recognition as needed
• Foster a positive, inclusive, and accountable team culture
• Ensure compliance with all local, state, and federal labor laws and company policies
• Enforce responsible alcohol service and food safety standards
• Maintain a safe, respectful, and compliant workplace environment

Qualifications

• 3+ years of management experience in high-volume hospitality, nightlife, or entertainment venues
• Proven ability to lead diverse teams in fast-paced environments
• Strong guest-service mindset with confident decision-making skills
• Experience with scheduling, labor management, and performance coaching
• Knowledge of alcohol service regulations and hospitality best practices
• Excellent communication, organization, and leadership skills
• Flexible availability, including nights, weekends, and holidays

Working Conditions

• Fast-paced, high-energy environment with extended periods of standing and walking
• Evening, weekend, and holiday shifts required
• Exposure to loud music, crowds, and nightlife-style settings
• Ability to lift up to 25 lbs and move throughout the venue as needed

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.