Front of House Manager

Five-Guys; Las Vegas (NV); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling

Advancement opportunities

Employee meals

Tips and bonus potential

Online scheduling

Job summary

Five Guys Burgers and Fries is seeking a Front of House Manager to lead the guest-facing side of the restaurant in a fast-paced setting, collaborating with the management team to deliver excellent operational results.

You will coach and motivate the Front of House team, create a welcoming guest experience, ensure hospitality, cleanliness, and teamwork, and actively participate in daily operations. The role emphasizes hands-on leadership and strong communication with opportunities for growth.

Qualifications

• Experience leading fast-paced restaurant teams.
• Strong customer service and hospitality orientation.
• Excellent communication and interpersonal skills.
• Hands-on leadership style with ability to coach and motivate a team.
• Ability to maintain high standards of cleanliness and operations.

Responsibilities

• Lead, coach, train, and motivate Front of House team members to deliver exceptional guest experiences.
• Create a welcoming, efficient guest experience while maintaining service speed during peak times.
• Maintain high standards for hospitality, cleanliness, and restaurant appearance.
• Be actively involved in daily operations and help manage shift flow and staffing.
• Address guest questions and concerns professionally and resolve issues quickly.

Skills

Restaurant leadership

Customer service

Communication

Team leadership

Problem-solving

Hospitality

ServSafe certification

Job description

Front of House Manager

Are you an energetic, hands-on leader who thrives in a fast-paced restaurant environment? Do you know how to build a strong team, create an outstanding guest experience, and keep operations running smoothly?

We are looking for a Front of House Manager who leads by example and takes pride in developing a winning team. Our commitment to exceptional service, cleanliness, teamwork, and fresh, quality food sets us apart. Most importantly, our guests are our priority, and the Front of House Manager plays a key role in making sure every guest leaves with a great experience.

What You'll Do

As the Front of House Manager, you'll take ownership of the guest-facing side of the restaurant while working closely with the management team to deliver excellent operational results.

Your responsibilities will include:

• Lead, coach, train, and motivate Front of House team members
• Create a welcoming, friendly, and efficient experience for every guest
• Maintain high standards for customer service, hospitality, cleanliness, and restaurant appearance
• Lead by example and remain actively involved in daily restaurant operations
• Manage the flow of the Front of House during busy periods to maintain speed and quality of service
• Ensure team members are properly positioned and prepared for each shift
• Address guest questions and concerns professionally and resolve issues quickly
• Hold team members accountable to restaurant standards and expectations
• Assist with training and development of new and existing employees
• Promote teamwork and strong communication between Front of House and Back of House teams
• Help maintain proper staffing and support scheduling needs
• Monitor labor and other controllable costs as assigned
• Assist with opening and closing procedures
• Ensure food safety, sanitation, and cleanliness standards are consistently followed
• Identify opportunities to improve the guest experience and grow the business
• Support community engagement, promotions, fundraisers, and other local restaurant initiatives
• Work alongside the General Manager and management team to achieve restaurant goals

What We're Looking For

Our ideal Front of House Manager is a leader who doesn't simply manage from the sidelines. We're looking for someone who is ready to jump in, support the team, solve problems, and set the standard.

Qualifications:

• Restaurant leadership or supervisory experience preferred
• Fast-casual or high-volume restaurant experience strongly preferred
• Strong commitment to customer service and hospitality
• Hands-on leadership style with the ability to coach, teach, and motivate a team
• Positive, friendly, and upbeat demeanor
• Strong communication and interpersonal skills
• Excellent teamwork and problem-solving abilities
• High sense of urgency and integrity
• Strong attention to cleanliness and restaurant standards
• Comfortable working in a fast-paced environment
• Ability to remain organized and composed during high-volume periods
• Desire for personal and professional growth
• ServSafe certification preferred or ability to obtain certification

What We Offer

We believe great restaurants start with great people, and we want our team members to have opportunities to grow.

Benefits and perks may include:

• Flexible scheduling
• Opportunities for advancement and promotion from within
• Employee meals
• Tips and additional earning opportunities, where applicable
• Performance-based bonus opportunities, where applicable
• Convenient online scheduling and time-off requests
• Training and professional development
• A fast-paced, team-oriented work environment

Five Guys Burgers and Fries is one of America's most successful hamburger concepts, not just for its food, ranked the #1 burger in America by the Zagat survey, but also because of its employees.
We have a unique work environment where you're trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our crew members become a team working in all aspects of the restaurant.
We also have a unique crew bonus program that provides the opportunity to earn cash bonuses two times per week giving our crew members the opportunity to earn much higher incomes.
We have an open kitchen experience so it's fun and it's loud with lots of team communication. The crew's burger creation is part of the customer experience.