Front Of House Manager

Hyatt Hotels Corporation; Kentucky; On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a Front of House Manager to lead their Front Office operations. In this dynamic role, you will ensure exceptional guest service while driving financial profitability. You'll be responsible for overseeing all aspects of the front desk and guest services, monitoring service trends, and developing your team. Your expertise in hospitality management and proficiency in systems like Opera will be crucial as you implement marketing strategies and enhance guest experiences. This is a fantastic opportunity to make a significant impact in a vibrant hotel environment.

Qualifications

• 3+ years of front of house management experience in luxury hotels.
• Strong understanding of Forbes/AAA brand standards preferred.

Responsibilities

• Direct and administer all Front Office operations for guest service.
• Monitor associate performance and implement marketing techniques.

Skills

Guest Service Management

Performance Monitoring

Marketing Techniques

Data Analysis

Problem Resolution

Team Leadership

Education

Hospitality Management Degree

Tools

Opera

Microsoft Office

Job description

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As a Front of House Manager, you would be responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Provides assistance with rooms financial reporting as needed and provides directional support and guidance to the Front office team.

Job Duties & Functions

• Directs and administers all Front Office operations to include, but not limited to, front desk, guest services, bell, operator, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
• Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
• Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implements and monitors all corporate marketing programs.
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Runs and completes daily reports, analyzes data and makes decisions based on data.
• Resolves guest issues and concerns to guest satisfaction.
• Recruits, interviews, and trains associates.
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
• Completes tasks or projects as assigned or as required.

Education and Experience

• 3 years of front of the house management experience in a luxury or lifestyle hotel/resort.
• Strong understanding of Forbes/ AAA brand standards is preferred.
• Hospitality Management degree is preferred.
• In-depth understanding of Opera and reservations platforms is essential.
• Proficiency in Microsoft Office is essential.
• Experience with hiring and coaching team members.
• Experience with purchasing systems/processes and managing expenses is a must.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.