Front of House Manager

Pinstripes; Houston (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front of House Manager to lead a dynamic team in a vibrant environment. This role offers a unique opportunity to work in a setting that values service excellence and teamwork. With a focus on professional growth and development, you will oversee daily operations, manage staffing levels, and engage with guests to create memorable experiences. The ideal candidate will thrive in a fast-paced atmosphere and possess strong leadership skills. Join a company that is expanding across multiple locations and values its employees' contributions to success.

Qualifications

• Ability to manage shifts and uphold service standards.
• Experience in coaching and training staff effectively.

Responsibilities

• Lead and manage shifts, ensuring high service standards.
• Engage with guests and handle issues promptly.
• Conduct pre-shift meetings and coach service teams.

Skills

Team Leadership

Customer Service

Shift Management

Training and Development

Financial Oversight

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

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Description

How would you like to have a 4 Day Work Week? Pinstripes is known for attracting exceptional people who are passionate about service. Our venues are dynamic in layout and design; no two Pinstripes are the same. We entertain hundreds of guests weekly across our Bistro, Bowling, Bocce, and Bar areas, and host various events from corporate happy hours to social gatherings and seated dinners.

Your first exposure is an intensive training program at one of our venues. Managers come from diverse backgrounds and industries; expertise is not expected on day one, as training provides many opportunities to develop your strengths. Managers are expected to lead workgroups, including servers, bartenders, hosts, and bussers, fostering teamwork to run venues at the highest standards. You will manage different zones, oversee private events, and review financials regularly to improve venue performance. We support professional growth through classes, mentoring, and creating well-rounded restaurateurs who are also savvy businesspeople.

We are expanding across 17+ locations and are open to relocating key team members to lead new venues. Our focus is on individuals committed to high standards, service excellence, relationship building, and delivering quality. If you enjoy a small-company feel, this role is ideal.

Requirements

A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. Responsibilities include:

Standards

• Understanding the specifications and standards outlined in the Training Manual
• Upholding standards for food, beverage, service, and aesthetics

Shift Execution

• Running and managing shifts effectively
• Opening and closing the venue with proper aesthetics
• Maintaining standards throughout the shift
• Managing staffing levels and ensuring smooth shift flow
• Taking ownership of your area and controlling labor costs

Coaching & Teaching

• Conducting inspiring pre-shift meetings
• Engaging and communicating effectively with staff
• Coaching service teams using the 'See It, Say It' approach
• Holding disciplinary conversations and accountability discussions

Workgroup Management

• Following system procedures from the Training Manual
• Ensuring fair scheduling and proper communication
• Executing training programs and participating in hiring
• Maintaining respect and good relationships with staff
• Conducting inventories and managing costs in line with expectations

Staff & Guest Relations

• Maintaining professionalism and effective communication
• Being approachable and the 'Go To' Manager on the floor
• Engaging with guests through table touches and community involvement
• Handling guest issues promptly and thoroughly

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Entertainment