Front of House Manager

Greek Peak Mountain Resort; City of Cortland (NY); On-site; USD 59,000 - 73,000; Full time

Job summary

Greek Peak Mountain Resort is seeking a dynamic Front of House Manager for Carvers Steakhouse. This role involves overseeing daily operations, mentoring staff, and ensuring exceptional guest service in a fast-paced environment. Candidates should possess leadership skills and a passion for hospitality. Join a team dedicated to creating unforgettable dining experiences in a stunning resort setting.

Benefits

Exclusive Employee Perks

Discounts on lodging, dining, and resort activities

Qualifications

• Minimum of 2 years in a restaurant supervisory role.
• Ability to inspire and manage a high-energy team.
• Strong decision-making skills.

Responsibilities

• Hire, train, and mentor staff in customer service.
• Lead by example, providing feedback to maintain service standards.
• Handle guest requests and complaints promptly.

Skills

Leadership Skills

Guest-Focused

Problem-Solver

Tech-Savvy

Physical Stamina

Tools

POS systems

Microsoft Windows

Job description

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Greek Peak Mountain Resort provided pay range

This range is provided by Greek Peak Mountain Resort. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Greek Peak Mountain Resort Mission Statement

“To Create Unforgettable Memories”

Lead the upscale dining experience as the Carvers Steakhouse Front of House Manager at Greek Peak Mountain Resort!

Are you a hospitality leader with a passion for exceptional guest service and team development? Greek Peak Mountain Resort is looking for a dynamic Front of House Manager to oversee the daily restaurant and bar operations for Carvers Steakhouse. If you thrive in a fast-paced environment, enjoy leading a team, and are committed to creating unforgettable dining experiences, we want you on our team!

What You’ll Do

️ Guest Service & Team Leadership

• Hire, train, and mentor new and existing restaurant and bar staff in customer service, POS systems, and operational procedures.
• Conduct pre-shift meetings to set expectations, discuss special instructions, and ensure smooth service.
• Lead by example, coaching staff on best practices and providing immediate feedback to maintain high service standards.
  
  
  

Operational Excellence

• Schedule and adjust staffing levels based on business forecasts to optimize efficiency and guest satisfaction.
• Ensure cleanliness and organization in all front-of-house areas, including dining spaces and service stations.
• Maintain dress code and health department compliance for all food & beverage staff.
  
  
  

Communication & Reporting

• Handle guest requests and complaints promptly, ensuring satisfaction through follow-up and resolution.
• Maintain accurate records through logbooks and internal communication systems for accountability and consistency.
• Provide daily reports on critical operational issues to food & beverage management.
• Inventory & Financial Oversight:
• Assist with supply ordering, inventory management, and accurate inventory counts.
• Monitor sales trends and suggest improvements to enhance profitability.
• Cross-Department Support:
• Collaborate with other resort departments to ensure seamless guest experiences across all areas.
• Uphold resort policies, safety procedures, and service standards to create a welcoming environment.
  
  
  

Who We’re Looking For

• Experience: Minimum of 2 years in a restaurant supervisory role, with serving/bartending experience required.
• Leadership Skills: Ability to inspire, train, and manage a team in a high-energy environment.
• Guest-Focused: Passionate about hospitality and delivering exceptional customer service.
• Problem-Solver: Strong decision-making skills with the ability to adapt to changing priorities.
• Tech-Savvy: Experience with POS systems and Microsoft Windows.
• Physical Stamina: Ability to stand for extended periods, lift up to 30 lbs, and work in a busy restaurant setting.
  
  
  

Why You’ll Love This Role:

• Fast-Paced & Rewarding: Lead a dynamic team in a high-energy dining environment.
• Opportunities for Growth: Advance your career in food & beverage management at a premier resort.
• Work in a Fun, Team-Oriented Atmosphere: Be part of a hospitality-driven team dedicated to excellence.
  
  
  

Why Join Greek Peak?

• Work in a Stunning Resort Setting: Oversee dining operations in a breathtaking mountain atmosphere.
• Exciting Leadership Role: Train and develop a talented front-of-house team to deliver top-tier service.
• Career Growth Opportunities: Gain experience in food & beverage management within a growing resort.
• Exclusive Employee Perks: Enjoy discounts on lodging, dining, and resort activities.
  
  
  

If you’re ready to take your leadership skills to the next level and enhance the dining experience at Greek Peak Mountain Resort, apply today to be our next Carvers Steakhouse Front of House Manager!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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